When looking for a medical supplier for yourself or a loved one, don’t settle for anything less than the best. So who really provides a better medical supply experience, Home Care Delivered or Byram Healthcare? To find out, we listened to actual customers.
We collected and analyzed hundreds of publicly-available Byram customer reviews and compared them to our own. The results speak for themselves:
HCD Provides a Better Customer Experience Than Byram Healthcare
Publicly available customer reviews show that HCD customers are overwhelmingly happy and satisfied with their experience. The full methodology is below. Byram customers are the opposite. Here’s a quick look at the data:
Byram Review Highlights:
- 79% of Byram’s online customer reviews are negative.
- On Yelp, 61 customers (out of 70) gave Byram a 1-star rating.
- On Better Business Bureau (BBB), 20 (out of 22) customer reviews are only 1-star. The other 2 reviews are 2-star.
At HCD, we make it our mission to provide the best possible experience for our customers. Our customers receive better care, faster service and deliveries, and fewer hassles than our competitors.
To see what Byram customers think about the service they receive, keep reading.
Byram Customers Report Long Wait Times and Unhelpful Customer Support
The first challenge for many Byram customers is simply getting in touch with a customer service representative. Byram customers report long wait times–often up to 45 minutes–just to speak to a live representative.
Once they’re connected, there’s no guarantee their problem will be solved. Many Byram customers say that they are often transferred from representative to representative without their problems being solved. A single support call could last for hours.
Here’s just a sample of some Byram customer reviews:
Byram customers also frequently report rude and disrespectful customer support representatives:
At HCD, we do things differently. Our customers consistently praise our short wait times and quick response. The average hold time for customers at HCD is just 4 minutes. Our customers also praise our customer service representatives. Reviews often refer to our staff as friendly, helpful, and knowledgeable.
How HCD Provides Better Customer Support
- Average hold time just 4 minutes
- Instant Callbacks in 60 seconds or less
- Expert support from Registered Nurses and trained product experts
- Compassionate and well-trained customer service representatives
Byram Customers Report Surprise Bills and Incorrect Charges
When it comes to billing, Byram customers often feel frustrated. They report receiving surprise bills, and being charged on their credit cards for larger amounts than communicated. In some cases, Byram continued charging customers out-of-pocket after their insurance coverage ended without informing them. Many customers report being assured that items were covered by their insurance, only to later receive a bill. When a Byram customer receives an incorrect charge, they mention that getting that mistake resolved can take months of back and forth calling.
Our customers don’t have to worry about surprise charges, since we don’t require a credit card on file (even when ordering online). If there is an out-of-pocket expense, we do our best to inform customers up-front, before the order is placed. We also proactively communicate with customers every month to make sure insurance and order information is up-to-date. And if a customer ever has a question, they can contact our customer support quickly and easily.
How HCD Takes The Surprises Out Of Billing
- No credit card required for ordering
- Insurance specialists who explain your product coverage simply
- Proactive communication if insurance lapses or potential for out-of-pocket costs
- Regular check-ins to help ensure up-to-date insurance information
- Quick and accessible customer support to answer any questions
Byram Customers Report Wrong Orders and Late Deliveries
Even if Byram customers are billed correctly, there’s no guarantee that they’ll receive the right products when they need them. Byram customers report inconsistent shipping times, and are often left waiting for unexpectedly long periods of time. If packages are delivered on time, they could contain the wrong items.
At HCD, we understand that these supplies are crucial to the health and happiness of our customers. That’s why we work hard to help ensure that our customers receive the right products, and on-time. In our reviews, customers applaud our reliable and fast deliveries. Our customer service reps proactively communicate with customers to confirm the accuracy of orders. After shipping, most of our customers receive their orders within 1-2 business days.
How HCD Gets Orders and Deliveries Right
- Fast and efficient paperwork processing
- Early customer notifications for paperwork needs
- Order reminders and service calls to help ensure customers never run out of supplies
- Regular check-ins to help ensure products are right for you
- Nationwide shipping with most deliveries within 1-2 business days
The Choice is Clear: For a Better Customer Experience than Byram Healthcare, Choose HCD
There’s a reason HCD has earned industry-leading customer satisfaction. We make ordering medical supplies quick and easy, and we always provide exceptional customer support. Experience our excellent customer satisfaction for yourself by signing up with us today. In just a few quick and easy steps, we can set up monthly orders covered by your insurance plan.
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The data used in this study is based on all publicly-available reviews from the companies mentioned in this article, as of February 20, 2019. These reviews came from sites such as BBB, Yelp, Google and TrustPilot.
Once each company’s reviews were collected, they were run through the MonkeyLearn sentiment analysis module to determine positive and negative sentiment through their standardized artificial-intelligence based platform.