Not all medical supply companies are created equally. When it comes to getting your supplies delivered to your door, you need to deal with a company you can trust. But how can you know whether Home Care Delivered or J&B Medical has a better reputation?
To find out, we analyzed online customer reviews to see how we stack up against the competition. Here’s how we did:
The Numbers Don’t Lie
Only 33 percent of J&B Medical’s reviews were positive. Compare that to HCD’s 94 percent positive review rate, and the results are clear: HCD customers are more satisfied than J&B Medical’s customers.
Poor Customer Service
J&B Medical customers had a lot to say about the representatives they spoke to, and that’s only when they could get someone on the line. Wait times were reported to be about 20 to 40 minutes, and even after those long hold times, customers are sometimes mysteriously disconnected. When customers did get to talk to a representative, here’s what their experiences were like:
How HCD Provides Better Customer Service
At HCD, our teammates genuinely care about our customers. We understand the importance of our service and are knowledgeable and respectful. This is what customers have to say about our teammates:
Customer Service at HCD:
- Compassionate and well-trained customer service representatives
- Expert support from Registered Nurses and trained product experts
- Regular check-ins to help ensure accurate orders and customer satisfaction
Longer Delivery Times & Delays
J&B customers sometimes wait weeks for their deliveries, an issue that impacts their health in a big way:
How HCD Helps Ensure Fast and Accurate Orders
The average wait time for delivery from HCD is one to two business days. Even in the case of a natural disaster, HCD works with other medical supply companies to be sure you get your important supplies. At HCD, we are committed to delivering your products on time every time. We have options like online ordering and Text-to-Reorder, that let you reorder supplies at any time. Plus, we are proactive about expiring paperwork, so there are no delays in receiving your supplies.
Deliveries at HCD:
- Proactive paperwork and insurance re-verification
- Monthly service calls to help ensure customer satisfaction
- Nationwide shipping with most deliveries within 1-2 business days
- Order by phone or 24/7 through HCD Online or Text-To-Reorder
J&B customers reporting speaking with representatives who seemingly don’t know what they’re talking about:
Choose HCD To Get the Customer Experience You Deserve
When it comes to medical supplies and insurance information, things can get complicated. Luckily our teammates at HCD are trained by experts. HCD teammates are knowledgeable and helpful. We have product and insurance experts who are more than happy to help. If you’re an HCD customer, our team will work hard to ensure you have the right product for you. We want to help you be well-informed about your insurance coverage.
At HCD, we care about our customers, and it shows in everything we do. We are knowledgeable, compassionate, and we deliver supplies on time. You deserve the best; that means quality medical supplies and friendly service, you deserve HCD. Sign up here. Let us show you how HCD has the highest customer satisfaction rating.
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The data used in this study is based on all publicly-available reviews from the companies mentioned in this article, as of February 20, 2019. These reviews came from sites such as BBB, Yelp, Google, and TrustPilot.
Once each company’s reviews were collected, they were run through the MonkeyLearn sentiment analysis module to determine positive and negative sentiment through their standardized artificial-intelligence-based platform.