When it comes to getting the medical supplies you need, choose a supplier you can trust. So, who should you choose, Home Care Delivered or Medline? To find out, we’ve decided to ask actual customers.
We collected and analyzed every publicly-available customer review of Medline and then compared them to our own. The results speak for themselves…
HCD Customers Are Much More Satisfied Than Medline’s
The customer reviews paint a clear picture: Medline customers are frustrated with the experience they receive from their supplier.. Consider this: 68% of Medline customer reviews are negative. The full methodology used in this study is below.
Medline Customers Spend More Time Waiting on Hold
Talking to a representative when you have a problem can be a hassle at Medline. Multiple customer reviews describe waiting on the phone for up to 40 minutes to talk to a live person. When they finally do get through, there’s no guarantee the problem will be fixed quickly, or at all. Here’s just one customer’s experience:
At HCD, our customers don’t seem to have these problems. Our customers are helped quickly; spending an average of only 4 minutes on hold. Our customer reviews don’t mention long wait times, because our customers simply don’t experience them. See the HCD difference for yourself:
How HCD Speeds Up Customer Service
- Average hold time for all calls just 4 minutes
- Instant Callbacks in 60 seconds or less
- 24/7 re-ordering options for most products
- Compassionate and well-trained customer service representatives
- Expert support from Registered Nurses and trained product experts
- Regular check-ins to help ensure accurate orders and customer satisfaction
- Proactive customer notifications for paperwork needs
- Order reminders and service calls to help ensure customers never run out of supplies
- Nationwide shipping with most deliveries within 1-2 business days
- 24/7 order management and reordering for most products with HCD Online and Text-To-Reorder
Medline Customers Experience Rude and Unhelpful Customer Service
At Medline, customer frustrations don’t end when someone finally picks up the phone. Several customer reviews report dealing with rude customer service representatives. Here’s just a sample:
According to its customers, Medline customer support is less than helpful. Customers have to stay on top of their orders and care, often having to go out of their way just to tell Medline when they need to reorder.
At HCD, we operate differently. We believe that you shouldn’t have to worry about getting the supplies you need when you need them. For those who don’t prefer the phone, we offer convenient reordering options like HCD Online and Text-To Reorder that let customers place orders any time of the day or night for most product categories. We even proactively take care of things like expiring paperwork so you don’t have to worry about it. And, if you have a question or concern, our caring experts are ready to help. Just read how our customers describe us:
How HCD Provides Better Customer Service
Medline Customers Deal with Incorrect Orders and Late Deliveries
For Medline customers, their orders may not be there when they’re most needed. Some customers’ reviews mention receiving wrong orders with missing or incorrect products. Other customers talk about never receiving their order at all, or receiving it late.
At HCD, we’ve taken steps to help make sure you receive the right products on-time, every time. We proactively alert you about available orders, and we offer convenient ways to place orders 24/7 for most products. Our team also processes paperwork quickly and efficiently to make sure orders are shipped as soon as possible, and arrive within 1-2 business days for most customers. Read what it’s like to get orders from HCD below.
How HCD Helps Ensure Fast and Accurate Orders
Choose HCD To Get the Customer Experience You Deserve
The customer reviews speak for themselves. HCD customers are more satisfied and less frustrated than Medline customers. We work hard to make sure our customers don’t have to worry about getting the supplies they need. Our convenient reordering options fit any schedule and our caring team of experts are available to provide exceptional customer support. That’s why we’ve earned the highest customer satisfaction among medical suppliers. Sign up today to experience this customer satisfaction for yourself.
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The data used in this study is based on all publicly-available reviews from the companies mentioned in this article, as of February 20, 2019. These reviews came from sites such as BBB, Yelp, Google and TrustPilot.
Once each company’s reviews were collected, they were run through the MonkeyLearn sentiment analysis module to determine positive and negative sentiment through their standardized artificial-intelligence based platform.