How Our Customer Service Calls Help Ensure Your Medical Supplies Meet Your Needs

Tag: caregiver

Published: December 8, 2025

Last Updated: January 13, 2026

Summary

Learn how Home Care Delivered’s routine customer service calls help to ensure your medical supplies are accurate, meet your needs, and remain convenient to reorder — all while confirming medical necessity with your physician.

At Home Care Delivered, we know that getting your medical supplies on time is only part of the equation — making sure they are the right products for your needs is just as important. That’s why we make routine customer service calls a key part of our service.

All insurance plans require that we confirm your approval before shipping your next order of medical supplies each month. This ensures that you want your next shipment, as well as that you are getting the right supplies, in the right quantity.

Order confirmations can be completed in the way that’s most convenient for you: online through your secure HCD customer account, via our automated phone system, during a live call with one of our team members, or through our Text-to-Reorder program.

We like to speak with our customers every month to every few months to ensure their supplies are working well and performing as expected. In fact, regular check-ins are a proven way to increase satisfaction and confidence — helping customers feel supported and ensuring that their medical supplies continue to meet their needs.

During these conversations, we take the time to understand your experience. Are your products comfortable? Are you receiving the right quantity? Do you have questions about usage or accessories? Your feedback helps us adjust your orders, recommend alternative solutions if needed, and ensure we are truly meeting your needs.

Of course, with any supply change, we will work with your physician to confirm medical necessity, and get appropriate documentation and physician signature.

At HCD, our goal is to make managing your medical supplies simple, reliable, and supportive — and our customer service calls are an important part of keeping your care on track.