Customer Satisfaction

During our more than 20 years in operation, HCD has created the very definition of excellent customer service for both healthcare professionals and patients. We pride ourselves in having the best service in the medical supply industry, and it shows in our annual surveys. These survey results and Net Promoter Score are calculated independently by Pure Culture Consulting, a third-party firm.

HCD Customer Satisfaction at a Glance

  • Net Promoter Score of 87 (Top 1% in industry)
  • Historical Customer Satisfaction Rate Above 95% 
  • Customer Review Score of 9.4 out of 10 (Trustpilot)

2019 Net Promoter Score

HCD Net Promoter Score Customer Satisfaction

History of the Survey Question: “I would recommend HCD to other people”

Customer Satisfaction history for Home Care Delivered

2018 Survey Results

Customer Satisfaction Survey 2017
*Based on annual independent surveys of our customers