Customer Satisfaction

During our more than 20 years in operation, HCD has created the very definition of excellent customer service – for both healthcare professionals and patients. We pride ourselves in having the best service in the medical supply industry, and it shows in our annual surveys.

HCD Customer Satisfaction at a Glance

  • Net Promoter Score of 85 (Top 1% in industry)
  • Historical Customer Satisfaction Rate Above 95% 
  • Customer Review Score of 9.5 out of 10 (Trustpilot)

2018 Net Promoter Score

HCD Net Promoter Score Customer Satisfaction

History of the Survey Question: “I would recommend HCD to other people”

Customer Satisfaction history for Home Care Delivered

2017 Survey Results

Customer Satisfaction Survey 2017
*Based on annual independent surveys of our customers