Industry-Leading Customer Satisfaction
We Survey Real People
Having the best customer satisfaction in the medical supply industry is not an accident. For 25 years, HCD has been redefining what great customer service can be. Providing best-in-class service to our customers and the healthcare professionals who work with them is baked into everything we do.
2020 Customer Satisfaction At-A-Glance
A lot of things have changed over the past year, but HCD’s customer satisfaction wasn’t one of them. Throughout the years we’ve been in business, our customers have always raved about the service we provide.
HCD Customer Satisfaction at a Glance
Net Promoter Score that put us in the top 1% in industry
Historical Customer Satisfaction Rate Above 95%
Customer Review Score of 9.4 out of 10 (Trustpilot)
2019 Net Promoter Score
History of the Survey Question: “I would recommend HCD to other people”
- I would recommend HCD to other people 98.4% 98.4%
- I believe HCD is working in my best interest 97.9% 97.9%
- I am satisfied regarding my experiences with HCD 97.8% 97.8%
- I am satisfied with the quality of products HCD offers 96.4% 96.4%
- HCD makes a positive difference in my life 97.5% 97.5%
- I am pleased with the accuracy of the orders I receive from HCD 98.5% 98.5%
- I am satisfied with the time it takes to receive my order 98.9% 98.9%
- I find placing an order with HCD easy and convenient 97.9% 97.9%
- HCD representatives are available at times that are convenient to me 97.8% 97.8%
- HCD representatives are courteous 98.3% 98.3%
- HCD representatives are completely able to resolve my concern or problem 95.9% 95.9%
- HCD representatives are knowledgeable about products and services important to me 97.5% 97.5%
- I can quickly speak with a representative when calling HCD’s Toll-Free Number 95.9% 95.9%
We Put Customers First
Our “customer-first” thinking is apparent in everything we do at HCD, from coordinating with your doctor’s office and insurance company to filling out the paperwork for you, to following up on orders to make sure you get the right products in the correct amount when you need them.
We Take Care of You Like Family
We think our survey results speak for themselves. Our philosophy has always been to treat our customers the same way we’d treat our own grandmothers. That means we put our customers first every time, taking the anxiety and stress out of getting the medical supplies people need to live their healthiest lives.
- We listen to your needs.
- We take care of the paperwork.
- We check in with your doctors.
- We coordinate with your health insurance provider.
- We double-check each order for accuracy.
- We ship right to your door.