Getting Supplies With HCD: How Our Process Works

Tag: insurance-and-health-plans

Published: December 9, 2025

Last Updated: January 13, 2026

Summary

Learn about HCD’s streamlined process, from insurance verification to physician documentation, to deliver medical supplies efficiently to your door.

Ready to experience a faster, simpler, and more reliable way to get medical supplies with your insurance benefits? You’re in the right place.

At HCD, getting monthly supply orders is as easy as a 10-minute call. We’ve simplified the process by handling the paperwork, insurance, and delivery for you. Here’s a step-by-step look at what to expect:

The first thing we do is collect a little information from you. This can be done online or in a 10-minute call, we’ll ask you a few questions we need to complete your order.

Here’s the information we need and why:

• Personal Information – Your name, email, phone number, and address. We need this to send you supplies.
• Condition Details – Symptoms related to the condition. This allows us to select the right product for you.
• Doctor Information – Your doctor’s name and phone number. We use this to collect the required paperwork.
• Insurance Information – Plan type and member/policy ID. We need this to verify your coverage.

You typically only have to provide this information once. We won’t need to ask for this again unless something changes, like your condition or insurance plan.

Once we have your information, our team begins verifying your insurance.

We do this to confirm three things:

• The insurance is valid and active.
• The supplies you need are covered by your plan.
• The paperwork we need is correct and meets your plan’s requirements.

We get this done very quickly, usually within 24 hours. If there’s an issue, we’ll work with your insurance plan to resolve it.

Next, we work directly with your doctor’s office to collect the paperwork required by your health plan. This step can take a few days, but we stay in close contact with your physician to keep things moving quickly.

Some factors that may affect timing include:

• Missing details on the documentation that require follow-up.
• Changes to your product or quantity, which may need a new signed order.
• Your doctor needs you to have an office visit before he completes paper. Many insurance plans require a recent office visit, usually within the last 6 months.

Tips to Get Your Supplies Faster

• Confirm you’ve had a doctor’s visit within the past 6 months.
• Let your physician know paperwork is coming and ask them to complete it promptly.
• Follow up your doctor’s office, if needed, to keep things on track.

Once the paperwork has been returned correctly, it’s time to ship your order. We’ll notify you by email and/or text that your order has shipped. In most cases, deliveries arrive within 2 business days. That’s it! Your monthly deliveries are now set up.

You don’t need to go through this process for every monthly order. Reordering supplies is very simple and takes about 2 minutes or less each month.

Reordering supplies is even simpler than the sign-up process. All we need is a quick verification each month of a few key details.

Here’s how it works:

• We’ll contact you via phone, text, and/or email up to 10 days before your next order.
• You’ll answer a few quick questions (for insurance purposes).
• Once complete, we’ll release your order for future delivery. Insurance plans will not allow an early shipment, so your order will ship on the first available date after you have confirmed your order.

You can also reorder supplies online. Just log into your HCD account when you receive our notification. If you don’t have an HCD account, call us to create one.

Note: Some conditions and supplies may be ineligible for online ordering.

Living with a chronic condition that requires medical supplies?

Let us help you get the products you need — delivered discreetly to your door.

Many people manage ongoing health conditions, and the right medical supplies can make all the difference. The team at HCD works with you, your doctor, and your insurance plan to support a wide range of needs, including urological, ostomy, diabetes, and wound care. We’ll help ensure you get the supplies you need to manage your condition with confidence.

Call 866-938-3906 to see if you qualify or reach out through our Contact Us form by selecting “An individual looking to see if I or a loved one qualifies for medical supplies.”