Easy Ways to Reorder Your Medical Supplies

At Home Care Delivered, we make it simple to get the medical supplies you rely on. Whether you prefer texting, calling, or using your secure online account, we offer flexible options to fit your lifestyle. Reordering only takes a few minutes, no matter which method you choose.

How You Can Reorder

Text Message
Text “START” to 98685 and we’ll notify you when your next order is ready.
Standard message & data rates may apply. Message frequency may vary.

Automated Phone System
Call 800-565-5544 anytime to place your order through our automated system.
(Not available for individuals receiving wound supplies.)

Live Phone Support
Call 800-565-5544 to speak with a trained customer service representative:

• Monday–Friday: 8 AM – 10 PM EST
• Saturday: 9 AM – 1 PM EST
• Sunday: 1 PM – 5 PM EST

Customer Portal
Sign in to your secure online account 24/7: https://www.hcd.com/account/
Need access? Ask a representative during your next call — we’ll help you get set up.

How the Reordering Process Works

1. Reminder
   Most insurance plans allow one shipment per month, and certain products or plans may allow up to every 90 days. Our team will reach out 7–10 days before your next order is eligible to ship.
2. Confirm Your Order
   We’ll verify your order information to ensure your supplies are still needed and that these supplies are still working for you. This offers an opportunity to confirm your supplies are still supporting you.
   We cannot ship your order without your verbal or online approval.

3. Shipping
   Once confirmed, we’ll ship your order on your scheduled date.

If your address, doctor, or insurance changes, please call us on 800-565-5644 so we can update your account and advise if new paperwork is needed. This will help to avoid an unnecessary delays.

Real Conversations. Real Support.

Even if you reorder via text, phone, or online, we’ll check in every 2–3 months. These calls ensure:

• Your supplies are working well
• Your quantity is correct
• Nothing in your account has changed

It’s also a chance for you to ask questions or share updates — because your comfort and confidence matter.

Let’s Stay Connected

We’ll call you from 804-200-7200 to check in or provide updates. Save this number to your contacts so you always know it’s us and can reach us easily.

Have questions? Visit our Reorder Supplies FAQ for help with the process, shipping, and more.