Health Plan Case Manager Blog

Addressing Sensitive Conditions with Dignity and Support

Urological and prostate-related conditions, including incontinence, can have a significant impact on a patient’s quality of life. Early intervention and the right support can make all the difference. By focusing on preventative care and ensuring consistent access to appropriate supplies, Case Managers and Home Care Delivered collaborate to help improve […]

A Practical Guide to Finding the Right Fit Before You Commit

Choosing the right incontinence product can be challenging, but the right fit makes all the difference in comfort, confidence, and outcomes. Home Care Delivered’s sampling program allows eligible patients to try products before committing while supporting case managers with coverage verification and documentation. Learn how this program simplifies product selection […]

Why Accurate Documentation Is Critical for Timely Medical Supply Delivery

Accurate documentation is essential to ensuring patients receive medical supplies without delays. By streamlining the documentation process for medical provider teams, patients receive needed medical supplies more efficiently and support better patient outcomes.

Urological Conditions and Medical Supply Support: A Guide for Case Managers and Care Teams

Urological conditions such as incontinence, urinary retention, and neurogenic bladder are increasingly common and can significantly impact quality of life. Understanding these conditions — and ensuring access to the right medical supplies — helps care teams better support patient outcomes.

Dexcom G6 to G7 Transition: Key Updates for Providers and Patients

Patients using Dexcom G6 will begin transitioning to the Dexcom G7. Understanding what’s changing — and what remains the same — can help providers ensure continuity of care and avoid disruptions in access.

Going Beyond the Call: Helping a Member When It Mattered Most

At Home Care Delivered, every order represents a real person with unique needs. During a routine call to help a 97-year-old member reorder her medical supplies, one of our Customer Care Representatives noticed something wasn’t right. What happened next shows how compassionate service, quick thinking, and teamwork can make a […]

Allowable Amounts and Coverage Expertise

Incontinence affects over 25 million adults in the U.S., making accurate product selection and coverage essential for individuals. At HCD, we support Case Managers by navigating the entire insurance-covered supply process, ensuring members get the right products, in the correct size and quantity, fully covered. Our team works with Case […]

Referral Portal: Evolved for Case Managers

The HCD Referral Portal helps Health Plan Case Managers submit and track member referrals quickly and accurately. Built for their workflow needs, the portal includes tools like NPI and ICD-10 Lookup, access to past submissions, and upcoming reporting enhancements—reducing administrative burden and supporting better member outcomes.