Health Plan Case Manager Blog

Case Managers and health plan teams need the right tools, education, and resources to support their members effectively. Our HCD blog content provides up-to-date coverage information, product education, referral guidance, and member-focused resources — all designed to streamline workflows and improve care outcomes. Explore articles, guides, and practical tools to stay informed, make confident decisions, and better support the members you serve.

GLP-1 Medications vs. Insulin: Understanding the Difference for Accurate CGM Referrals 

As diabetes treatment options evolve, distinguishing between insulin and GLP-1 medications has become increasingly important for case managers supporting CGM referrals. Because these therapies serve different clinical purposes and may have different documentation requirements, understanding the distinction can help reduce referral errors, prevent delays, and improve care coordination for patients requiring diabetes monitoring supplies.

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Woman using CGM device

Why Documentation Accuracy Matters for Faster Incontinence Supply Delivery

When patients rely on medically necessary incontinence supplies, delays in approvals or shipments can quickly impact comfort, health outcomes, and quality of life. For case managers balancing complex caseloads and administrative responsibilities, even small documentation issues can create frustrating back-and-forth communication that slows access to care.

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senior couple using a laptop together while sitting on a couch

Supporting Patient Independence Through Better Incontinence Management

For many patients, maintaining independence at home is closely tied to having reliable access to the right medical supplies. Incontinence may be a common condition, but when left unmanaged, it can significantly impact activities of daily living, confidence, emotional well-being, and overall quality of life. For case managers coordinating care, proactive incontinence management plays an important role in helping patients remain safe, comfortable, and independent.

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Senior adult leaning on a kitchen counter holding a glass of water

Addressing Sensitive Conditions with Dignity and Support

Urological and prostate-related conditions, including incontinence, can have a significant impact on a patient’s quality of life. Early intervention and the right support can make all the difference. By focusing on preventative care and ensuring consistent access to appropriate supplies, Case Managers and Home Care Delivered collaborate to help improve outcomes, maintain independence, and support patients with dignity. Discover how streamlined care coordination and reliable product access play a critical role in urology care.

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Dad and Grandfather with kids

A Practical Guide to Finding the Right Fit Before You Commit

Choosing the right incontinence product can be challenging, but the right fit makes all the difference in comfort, confidence, and outcomes. Home Care Delivered’s sampling program allows eligible patients to try products before committing while supporting case managers with coverage verification and documentation. Learn how this program simplifies product selection and improves patient care.

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caregiver talking to senior male patient

Why Accurate Documentation Is Critical for Timely Medical Supply Delivery

Accurate documentation is essential to ensuring patients receive medical supplies without delays. By streamlining the documentation process for medical provider teams, patients receive needed medical supplies more efficiently and support better patient outcomes.

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Medical documentation

Urological Conditions and Medical Supply Support: A Guide for Case Managers and Care Teams

Urological conditions such as incontinence, urinary retention, and neurogenic bladder are increasingly common and can significantly impact quality of life. Understanding these conditions — and ensuring access to the right medical supplies — helps care teams better support patient outcomes.

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Urological conditions

Dexcom G6 to G7 Transition: Key Updates for Providers and Patients

Patients using Dexcom G6 will begin transitioning to the Dexcom G7. Understanding what’s changing — and what remains the same — can help providers ensure continuity of care and avoid disruptions in access.

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Dexcom g7
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