Member Satisfaction

At Home Care Delivered (HCD), we put Case Managers and their members first, while maintaining strong relationships with medical offices and their teams to ensure patients receive the medical supplies they need. Our commitment to reliable service, expert support, and personalized care has earned us an Exceptional NPS score of 86, based on the Net Promoter System® developed by Bain & Company. This reflects our dedication to streamlined workflows, timely referrals, and consistent communication, helping Case Managers deliver better outcomes and peace of mind for the members they serve.

We measure success not just by numbers, but by the experience of Case Managers and the satisfaction of the members they serve.

Why Case Managers Love Working with HCD

Case Managers consistently share what sets HCD apart:

• Dedicated Account Teams – We understand your workflow and your health plan’s business model, providing support every step of the way.
• Trained Product Experts – Knowledgeable specialists ensure members receive the right insurance-covered medical supplies for their needs.
• Coverage Expertise – Our team knows the requirements of health plan insurance, so referrals and approvals are smooth and accurate.
• Member-Focused Care – With 90%+ customer satisfaction for over a decade, we connect regularly with members, monitor health changes, and communicate updates to Case Managers and physicians.
• Referral Portal Built for Case Managers – Easily submit referrals, track order status, and look up member history. Designed to simplify your workflow and save time.

Member Testimonials

How HCD Supports Members

We ensure members get the supplies they need, when they need them, while keeping Case Managers informed and workflows efficient:

• Routine follow-ups and health updates to prevent gaps in care
• Real-time order tracking and delivery notifications
• Personalized service tailored to each member’s needs
• Education and guidance to support proper product use

HCD is more than a DME — we’re a trusted partner for Case Managers and health plans nationwide, delivering exceptional service, expert support, and peace of mind for the members you serve.