Home Care Delivered: Transitioning Customers to Our Preferred Glucometer Brand

HCD Will Provide the Embrace TALK Blood Glucose Monitor — at No Cost to You

Dear Valued Customer,

At Home Care Delivered, your well-being and satisfaction are our top priorities. We are committed to delivering high-quality medical supplies along with outstanding customer service. We wanted to inform you of an update regarding your supplies. As part of our commitment to providing you with the highest quality products, we have recently made a change in supplier.

How does this benefit you, and what happens next? 
To ensure you receive the best products to help manage your condition effectively, we’re transitioning you to our preferred brand glucometer, Embrace TALK, and compatible testing supplies. This new meter will be provided at no cost to you or your health plan. Embrace TALK delivers fast, accurate results using a small sample, and with the talking feature, you will hear the results as well as see them. This transition will happen automatically on your next reorder and there is no action needed on your part.

Connecting with HCD 

• If you usually receive a monthly call to confirm your supply order, our customer service team will contact you before your next order ships to review your new product(s) and answer any questions you may have. Look for our call from 804-200-7300—please save this number to
connect promptly.
• For those using Text-to-Reorder (TTR) or our Customer Portal, you may continue as usual; your new product details will appear when you reorder.

Product Quality
You can feel confident that your new product will meet or exceed the quality of your previous one. If you have any questions or need assistance, please don’t hesitate to call us at 804-200-7300 or 800-565-5644.

We’re here to ensure you feel well-informed and supported through this change. Our goal is to provide you with top-quality diabetes management products from our trusted manufacturing partners while delivering the exceptional service you rely on.

Best Regards,
Your Home Care Delivered Team