Health Plan Case Manager Blog

Case Managers and health plan teams need the right tools, education, and resources to support their members effectively. Our HCD blog content provides up-to-date coverage information, product education, referral guidance, and member-focused resources — all designed to streamline workflows and improve care outcomes. Explore articles, guides, and practical tools to stay informed, make confident decisions, and better support the members you serve.

Going Beyond the Call: Helping a Member When It Mattered Most

At Home Care Delivered, every order represents a real person with unique needs. During a routine call to help a 97-year-old member reorder her medical supplies, one of our Customer Care Representatives noticed something wasn’t right. What happened next shows how compassionate service, quick thinking, and teamwork can make a […]

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Allowable Amounts and Coverage Expertise

Incontinence affects over 25 million adults in the U.S., making accurate product selection and coverage essential for individuals. At HCD, we support Case Managers by navigating the entire insurance-covered supply process, ensuring members get the right products, in the correct size and quantity, fully covered. Our team works with Case […]

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Referral Portal: Evolved for Case Managers

The HCD Referral Portal helps Health Plan Case Managers submit and track member referrals quickly and accurately. Built for their workflow needs, the portal includes tools like NPI and ICD-10 Lookup, access to past submissions, and upcoming reporting enhancements—reducing administrative burden and supporting better member outcomes.

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Libre 3 Introduces Libre Assist – Helping Members Understand the Impact of Food

The Libre 3 CGM now includes Libre Assist, a feature that helps members with diabetes understand how food choices may impact glucose levels before eating. By taking a quick photo of a meal, members gain actionable insights to make smarter decisions, manage their diabetes more confidently, and improve daily glucose […]

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