Member Satisfaction

We help Case Managers get the insurance-covered medical supplies their members need — in the right size, the right quantity, and at the right time. We provide resources, tools, and ongoing support to simplify workflows, clarify insurance requirements, and make the referral and ordering process easier.

This approach has earned Home Care Delivered an Exceptional Case Management NPS score of 86, measured using the Net Promoter System® developed by Bain & Company. It reflects our commitment to timely referrals, consistent communication, and reliable service — supporting Case Managers while helping to improve outcomes for the members they serve.

And the members, year after year, for more than a decade, have rated us 90% or above in patient satisfaction.

Success is measured not just in numbers, but in the experience of Case Managers and the peace of mind of the members receiving care.

Why Case Managers Love Working with HCD

Case Managers consistently share what sets HCD apart:

• Dedicated Account Teams – We understand your workflow and your health plan’s business model, providing support every step of the way.
• Trained Product Experts – Knowledgeable specialists ensure members receive the right insurance-covered medical supplies for their needs.
• Coverage Expertise – Our team knows the requirements of health plan insurance, so referrals and approvals are smooth and accurate.
• Member-Focused Care – With 90%+ customer satisfaction for over a decade, we connect regularly with members, monitor health changes, and communicate updates to Case Managers and physicians.
• Referral Portal Built for Case Managers – Easily submit referrals, track order status, and look up member history. Designed to simplify your workflow and save time.

Member Testimonials

How HCD Supports Members

We ensure members get the supplies they need, when they need them, while keeping Case Managers informed and workflows efficient:

• Routine follow-ups and health updates to prevent gaps in care
• Real-time order tracking and delivery notifications
• Personalized service tailored to each member’s needs
• Education and guidance to support proper product use

HCD is more than a DME — we’re a trusted partner for Case Managers and health plans nationwide, delivering exceptional service, expert support, and peace of mind for the members you serve.