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Ready to experience a faster, simpler, and more reliable way to get medical supplies with your insurance benefits? You’re in the right place.

At HCD, getting monthly supply orders is as easy as a 10-minute call. We’ve simplified the process by handling the paperwork, insurance, and delivery for you. Here’s a step-by-step look at what to expect:

The first thing we do is collect a little information from you. This can be done online or in a 10-minute call, we’ll ask you a few questions we need to complete your order.

Here’s the information we need and why:

• Personal Information – Your name, email, phone number, and address. We need this to send you supplies.
• Condition Details – Symptoms related to the condition. This allows us to select the right product for you.
• Doctor Information – Your doctor’s name and phone number. We use this to collect the required paperwork.
• Insurance Information – Plan type and member/policy ID. We need this to verify your coverage.

You typically only have to provide this information once. We won’t need to ask for this again unless something changes, like your condition or insurance plan.

Once we have your information, our team begins verifying your insurance.

We do this to confirm three things:

• The insurance is valid and active.
• The supplies you need are covered by your plan.
• The paperwork we need is correct and meets your plan’s requirements.

We get this done very quickly, usually within 24 hours. If there’s an issue, we’ll work with your insurance plan to resolve it.

Next, we work directly with your doctor’s office to collect the paperwork required by your health plan. This step can take a few days, but we stay in close contact with your physician to keep things moving quickly.

Some factors that may affect timing include:

• Missing details on the documentation that require follow-up.
• Changes to your product or quantity, which may need a new signed order.
• Your doctor needs you to have an office visit before he completes paper. Many insurance plans require a recent office visit, usually within the last 6 months.

Tips to Get Your Supplies Faster

• Confirm you’ve had a doctor’s visit within the past 6 months.
• Let your physician know paperwork is coming and ask them to complete it promptly.
• Follow up your doctor’s office, if needed, to keep things on track.

Once the paperwork has been returned correctly, it’s time to ship your order. We’ll notify you by email and/or text that your order has shipped. In most cases, deliveries arrive within 2 business days. That’s it! Your monthly deliveries are now set up.

You don’t need to go through this process for every monthly order. Reordering supplies is very simple and takes about 2 minutes or less each month.

Reordering supplies is even simpler than the sign-up process. All we need is a quick verification each month of a few key details.

Here’s how it works:

• We’ll contact you via phone, text, and/or email up to 10 days before your next order.
• You’ll answer a few quick questions (for insurance purposes).
• Once complete, we’ll release your order for future delivery. Insurance plans will not allow an early shipment, so your order will ship on the first available date after you have confirmed your order.

You can also reorder supplies online. Just log into your HCD account when you receive our notification. If you don’t have an HCD account, call us to create one.

Note: Some conditions and supplies may be ineligible for online ordering.

Living with a chronic condition that requires medical supplies?

Let us help you get the products you need — delivered discreetly to your door.

Many people manage ongoing health conditions, and the right medical supplies can make all the difference. The team at HCD works with you, your doctor, and your insurance plan to support a wide range of needs, including urological, ostomy, diabetes, and wound care. We’ll help ensure you get the supplies you need to manage your condition with confidence.

Call 866-938-3906 to see if you qualify or reach out through our Contact Us form by selecting “An individual looking to see if I or a loved one qualifies for medical supplies.”

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• According to the CDC, an estimated 38.4 million Americans live with diabetes — that’s about one in ten people.
• Of the individuals living with diabetes, many are diagnosed, but a significant number remain undiagnosed, which underscores the importance of awareness and regular screenings.
• With such widespread prevalence, understanding the differences between diabetes types is critical for proper management and care.

*Cleveland Clinic
**Centers for Disease Control

• Prevents acute problems — Monitoring blood glucose helps catch high (hyperglycemia) or low (hypoglycemia) blood sugar early, reducing risk for emergencies.
• Reduces risk of long-term complications — Consistent management helps prevent or delay serious issues such as heart disease, nerve damage, kidney problems, and vision loss.
• Supports quality of life — With effective management and access to the right supplies, individuals with diabetes can live full, active lives with greater peace of mind.
• Helps tailor treatment — Because type 1 and type 2 diabetes differ in cause and progression, knowing your type guides medication, diet, testing, and care plans more accurately.

At HCD, we understand the importance of people managing their diabetes – whether it is type 1 or type 2. That’s why we offer insurance-covered diabetes supplies such as continuous glucose monitors (CGM), as well as glucometers and testing strips, delivered discreetly to your door. We also handle the insurance and documentation to make access easier. Our goal, to help you manage your condition confidently, conveniently, and with dignity.

If you have questions about supplies, coverage, or diabetes management, our team is here to help.

Living with a chronic condition that requires medical supplies?

Let us help you get the products you need — delivered discreetly to your door.

Many people manage ongoing health conditions, and the right medical supplies can make all the difference. The team at HCD works with you, your doctor, and your insurance plan to support a wide range of needs, including urological, ostomy, diabetes, and wound care. We’ll help ensure you get the supplies you need to manage your condition with confidence.

Call 866-938-3906 to see if you qualify or reach out through our Contact Us form by selecting “An individual looking to see if I or a loved one qualifies for medical supplies.”

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So, you just received a prescription for medical supplies, and it’s time to file the insurance claim. You might be wondering what comes next—and what all the requirements mean.

Terms like doctor’s orders or extra paperwork from your doctor, such as a Certificate of Medical Necessity’s (CMNs)or Letter of Medical Necessity (LOMN), can feel overwhelming if you aren’t familiar with them. That’s where Home Care Delivered comes in. We’ll help you understand what’s needed and guide you through the process.

Trying to figure it out alone can feel overwhelming. But don’t worry, making sense of insurance paperwork is something we do every day. And we’re happy to help make it easier for you.

In most cases, insurance companies ask for paperwork that shows a medical need for the product. Every plan is different, but what matters most is making sure those requirements are met so your claim can be processed and reimbursed.

That’s where our team comes in. We’re experts when it comes to understanding these requirements, and we make sure they’re properly met.

The first step is understanding what your insurance plan requires. Our team is made up of experts who know the ins and outs of commercial insurance, Medicare, and Medicaid — which can vary depending on your state.

We verify your information quickly and accurately, so we can start preparing your order right away.

We also work closely with your doctor’s office to make things easier for them — and faster for you. Our team provides clear guidance on what paperwork is needed, so your doctor knows exactly what to send. That means fewer delays and less time spent tracking down missing forms.

Understanding insurance requirements helps us serve you better. Because we know what each plan needs, we can start working on your order right away.

That means less stress for you—and faster delivery. In fact, most orders ship within 48 hours.

Our attention to detail has earned us perfect scores from the Community Health Accreditation Partner, a rare achievement in our industry. But what matters most is the difference it makes for you.

There’s no question that accuracy and attention to detail take extra effort, but it’s certainly worth the reward. The commitment provides our customers and referrers with a much better experience, and we’re proud of the positive difference it makes.

Living with a chronic condition that requires medical supplies?

Let us help you get the products you need — delivered discreetly to your door.

Many people manage ongoing health conditions, and the right medical supplies can make all the difference. The team at HCD works with you, your doctor, and your insurance plan to support a wide range of needs, including urological, ostomy, diabetes, and wound care. We’ll help ensure you get the supplies you need to manage your condition with confidence.

Call 866-938-3906 to see if you qualify or reach out through our Contact Us form by selecting “An individual looking to see if I or a loved one qualifies for medical supplies.”

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Bedsores, also called pressure ulcers, are a common injury suffered by individuals whose mobility prevents them from being able to change their body position for extended periods of time. The resulting pressure damages the skin, causing painful sores to develop.

According to the CDC and NPIAP, 23% of people in long-term care facilities will experience pressure injuries or bedsores at some point during their care. These injuries affect more than 2.5 million people annually.

Aside from the discomfort and pain they cause, bedsores also are fairly susceptible to infections, which is why it’s important to know how to both identify and prevent them. The first step is simply to understand what they are how and they form.

Bedsores occur when pressure is put on the skin for a prolonged period of time. They often develop in places where the body makes contact with some kind of surface, such as a bed or chair. Some common injury sites include the heels, hips, buttocks, shoulders, elbow, and the back of the head.
There are four stages of bedsores:

• Stage 1 – The skin is red and painful, but not open. The area around the sore often feels warmer and a little swollen.
• Stage 2 – The skin is open, usually red or pink, forming a shallow ulcer or a wound. The wound may also blister. The Bedsore penetrates deeper than the surface, affecting more layers of the skin.
• Stage 3 – The ulcer or wound area expands even further, and affects the tissue beneath the skin.
• Stage 4 – The ulcer depth reaches the bone and muscle. These Bedsores are highly susceptible to more severe infections and medical complications.

Most bedsores that people experience are either stage 1 or 2, but more severe can develop if left untreated. The absolute best way to treat an existing bedsore is to contact a healthcare provider immediately. Healthcare professionals will assess the wound and determine the best course of action for recovery.

The good news about bedsores is that there is a lot that can be done to help prevent them. A few simple practices can help keep them from ever becoming a problem, so try to integrate these as part of your normal care routine.

• Change Position – Bedsores occur as a result of too much pressure in a single spot, so relieving that pressure is key. The easiest way to do it is simply by changing positions. Move the body so that pressure does not build in a single place for too long, and give the body plenty of time to recover before moving back to a previous position. For the best protection, shift position multiple times per day.
• Use Soft Barriers – Changing position sometimes may be difficult (for example, when sleeping), so a great alternative is to use very soft barriers as a way to absorb some of the pressure. Pillows are an excellent choice. Use pillows to prop up areas where pressure may build, such as the head, the heels, and back.
• Keep the Skin Dry – Moisture plays a big role in skin irritation and breakdown, so keeping it nice and dry will go a long way to preventing bedsores. Make sure that sweat and other liquids are gently wiped away from the body.
• Stay Moving – Motion can help keep bedsores from developing, so, if possible, perform little movements throughout the day. They don’t need to be strenuous; just try to reach a full range of motion so that pressure is relieved.

Remember that the best approach to dealing with bedsores is to catch them early and take action quickly. Prevention is the first line of defense, but if you do notice something that could be a bedsore, you should contact a doctor immediately. Staying ahead of the issue will lead to much healthier and happier quality of life. If you struggle with incontinence, you may be at a higher risk of developing bedsores or other skin conditions. Learn more about incontinence-related skin conditions and how to prevent them.

Supplies needed to treat bedsores, and other wound supplies, could be covered by Medicaid. Call us at (866) 938-3906 to find out more.

Living with a chronic condition that requires medical supplies?

Let us help you get the products you need — delivered discreetly to your door.

Many people manage ongoing health conditions, and the right medical supplies can make all the difference. The team at HCD works with you, your doctor, and your insurance plan to support a wide range of needs, including urological, ostomy, diabetes, and wound care. We’ll help ensure you get the supplies you need to manage your condition with confidence.

Call 866-938-3906 to see if you qualify or reach out through our Contact Us form by selecting “An individual looking to see if I or a loved one qualifies for medical supplies.”

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Skin irritation is a common issue that concerns people with ostomy systems. Pouching systems and output both can cause itching and burning of the skin, but the good news is that preventing these issues is fairly simple. The key thing to remember about ostomy skin care is simply to treat the skin delicately. Be gentle with the pouching system and take the time to attach and remove it properly. It’s also important to understand how the skin should be cleaned.

Here are some helpful tips that will help reduce the chances of skin damage and irritation:

Great ostomy skin care begins with a well-fitted and comfortable pouching system. The right fit and proper attachment will prevent most skin issues. A healthcare provider or ostomy nurse can help determine what model will work best, so be sure to ask. Once that’s determined, follow these tips to prevent future skin issues:

• Try to avoid wrinkles in the skin barrier. Wrinkles may lead to leakage, which could also cause irritation. A good way to prevent this is to keep the skin smooth and taut when applying the skin barrier.
• Do not wait until the pouch is completely full to empty it. The additional weight can pull on the skin barrier and disrupt the seal, causing leakage and irritation. Instead, empty the pouch when it is 1/3 to ½ full.
• Check the skin for irritation and breakdown every time you change the pouching system. You can use mirror to check the skin under the stoma. If there are any signs of breakdown or irritation, then report them to a healthcare professional.
• If you do notice leakage, change the pouching system immediately. Do not try to patch it with tape or paste.
• If itching or burning occurs under the skin barrier, remove the pouching system and examine the skin for leakage or skin breakdown. Speak to a healthcare provider about possible solutions.

Sometimes, skin irritation can occur when removing both the pouch and skin barrier. The best way to avoid this is to simply be patient and careful. The skin barrier is attached using a fairly strong adhesive, so rushing the process of removal can damage the skin beneath it.

• First, gently loosen and lift the edge of the pouching system with one hand while pushing down on the skin near the skin barrier with the other hand.
• Once the edge is loosened, slowly peel the skin barrier away from the skin, starting at the top. This will allow any trapped drainage to collect into the pouch.
• Work slowly. Do not “rip off” the skin barrier, as this can damage the skin and cause irritation.
• Some people find it helpful to use an adhesive remover when removing the pouching system. This is perfectly fine to do; however, it’s very important that all of the adhesive remover is washed away with soap and water, and the skin is patted dry before another skin barrier is reattached.

Another important part of ostomy skin care is proper cleaning the skin around the stoma. In most cases, only warm water and either a washcloth or soft paper towel are necessary to adequately clean the area. Some may prefer to use other materials and soaps, and for those individuals, it’s important to be aware of a few important tips:

• If soap is used to clean the skin around the stoma, then make sure it’s a soap that is mild and does not contain a lot of oil or other moisturizers. These can prevent the skin barrier from staying on the skin.
• Thoroughly rinse all of the soap from the skin before reattaching the pouching system; soap can interfere with the way the pouch connects to the body.
• Do not use alcohol or other strong chemicals to clean the skin or stoma. These can dry out the skin and lead to irritation.
• Always dry the skin very well before attaching a new pouching system. A clean, absorbent towel or a hair dryer set to a cool temperature are excellent options for making sure that all water is removed.
• Do not use moistened towelettes, baby wipes, or anything that contains lanolin or other oils. These will keep the skin barrier from staying on the skin.
• Unless recommended by a healthcare provider, refrain from applying powders or creams to the skin around the stoma. Powders and creams can interfere with the skin barrier’s ability to adhere to the body.
• Above all else, makes sure that a healthcare physician or an Ostomy nurse is updated on any irritation that may occur.

Ostomy skin care is unique to each individual, so it’s important to seek advice with someone who is familiar with the situation. Did you know your ostomy supplies could be covered by Medicaid? Call us to find out more! And check out our Ostomy Fact Sheets. We’re happy to help!

Living with a chronic condition that requires medical supplies?

Let us help you get the products you need — delivered discreetly to your door.

Many people manage ongoing health conditions, and the right medical supplies can make all the difference. The team at HCD works with you, your doctor, and your insurance plan to support a wide range of needs, including urological, ostomy, diabetes, and wound care. We’ll help ensure you get the supplies you need to manage your condition with confidence.

Call 866-938-3906 to see if you qualify or reach out through our Contact Us form by selecting “An individual looking to see if I or a loved one qualifies for medical supplies.”