Referral Portal: Evolved for Case Managers

Tag: case-manager, referral-portal

Published: March 18, 2026

Last Updated: March 18, 2026

Summary

The HCD Referral Portal helps Health Plan Case Managers submit and track member referrals quickly and accurately. Built for their workflow needs, the portal includes tools like NPI and ICD-10 Lookup, access to past submissions, and upcoming reporting enhancements—reducing administrative burden and supporting better member outcomes.

With a secure login, Case Managers can:

• Submit referrals quickly through an intuitive, easy-to-complete online form
• Track order status in real time, so you always know where each referral stands
• Access previously submitted referrals, giving you a full history at your fingertips
• Use built-in tools like NPI Lookup and ICD-10 code search, ensuring accurate submissions the first time

These features are built to simplify workflows, reduce administrative burden, and help Case Managers focus on member care, not paperwork.

Based on feedback from Case Managers, we’ve added several improvements:

• Streamlined navigation and a more intuitive form layout
• Increased overall speed of the tool
• Enhanced visibility of order progress
• Quick access to member and provider information to reduce back-and-forth communication

Looking ahead, in Q2 2026, we will roll out enhanced reporting features, providing actionable insights to help Case Managers manage referrals efficiently and prioritize high-need members.

Already have a log in or want one?
Log in today and experience the value of the HCD Referral Portal. Fast, efficient, and easy to use.
Hcd.com/myaccount

Not ready to log in yet?
You can experience the Referral Portal without an account by using our quick form at HCD.com/refer. While full tracking features aren’t available in this test mode, it’s a fast way to see how simple submitting a referral can be.

See It in Action
Watch our quick video demo that highlights core features, new functionality, and upcoming enhancements:

The Referral Portal and our Health Plan Case Manager Sales Account Team are more than a team and a tool — they are extensions of your team. By reducing administrative burden, giving you visibility into every referral, and providing helpful tools and resources, the portal and our specialized team help support you in your role:

• Submit accurate referrals faster
• Track member orders without extra follow-up
• Prioritize high-need members with upcoming tagging features
• Focus more time on member care and less on paperwork
• Effective and efficient communication, expert knowledge and expertise

The Referral Portal continues to evolve based on your input. Built specifically for Health Plan Case Managers and their members, it’s designed to streamline workflows, improve referral accuracy, and enhance the member experience. Stay tuned for more updates in Q2 2026.