Home Care Delivered is Transitioning Wound Care Customers to Preferred Brands

We’re Working with Your Physician to Support a Smooth Transition

Dear Valued Customer,

At Home Care Delivered, your well-being and satisfaction are our top priorities. We are committed to delivering high-quality medical supplies along with outstanding customer service.

We are pleased to share that we partner with industry-leading manufacturers to provide high-quality wound care supplies. To ensure you receive the best products to help effectively manage your condition, we will be transitioning your non-formulary wound items to our formulary of products that are preferred by the majority of our customers. This change allows us to provide consistent, high-quality options that meet strict standards for safety and efficacy.

How does this benefit you, and what happens next? 

We reached out to your health care provider and received approval for this change. On your next order, we will automatically transition your wound care items to the physician-approved items.

We want to assure you that while the brand may be different, these items have been thoroughly vetted by our product team and meet the same high clinical standards of performance and reliability to manage your wound care needs.

Connecting with HCD

• If you usually receive a monthly call to confirm your supply order, our customer service team will contact you before your next order ships to review your new product(s) and answer any questions you may have. Look for our call from 804-200-7300 — please save this number to connect promptly.

• For those using Text-to-Reorder (TTR) or our Customer Portal, you may continue as usual; your new product details will appear when you reorder, and rest assured that quality will be equal to or better than your previous product. If you have any questions or need assistance, please don’t hesitate to call us at 800-565-5644.

We’re here to ensure you feel confident and well-informed about this change and look forward to providing you with wound care products from our leading manufacturing partners and continuing to serve you with exceptional service.

Warm Regards,

 Your Home Care Delivered Team