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Summary

For patients managing bladder or bowel incontinence, finding the right product isn’t always straightforward. Fit, absorbency, comfort, and lifestyle all play a role and the wrong choice can lead to leaks, skin irritation, and frustration. For case managers, helping patients navigate these decisions is critical to improving outcomes and maintaining dignity.

That’s where Home Care Delivered’s Incontinence Sampling Program comes in.

No two patients are the same. A product that works well for one individual may not meet the needs of another. Sampling allows patients to:

• Evaluate comfort and fit in real-life settings
• Determine the right level of absorbency
• Build confidence before committing to a full order

For case managers, this reduces trial-and-error, minimizes product waste, and helps ensure patients receive supplies that truly support their daily needs.

HCD provides eligible patients with access to no-cost samples of incontinence supplies to determine the proper size, fit, and level of absorbency.

Available sample categories include:

• Adult briefs
• Protective underwear
• Bladder control pads
• Pediatric products

This program is designed to simplify product selection while ensuring patients receive the most appropriate solution for their condition.

1. Confirm Coverage & Documentation

HCD works directly with physicians and insurers to ensure products meet medical necessity requirements and are covered whenever possible. The team also helps gather required documentation, reducing administrative burden for your office.

2. Assess Patient Needs

Refer patient to HCD’s customer support team. Our specially-trained customer support representative will work with the patient to get a clear understanding of the patient’s condition, amount of void, mobility level, and daily routine. They will consider factors like frequency of use, level of incontinence, and independence.

3. Request Samples

HCD’s customer support representative will identify appropriate product options and order samples. This step allows patients to try multiple solutions without financial commitment.

4. Evaluate Fit and Comfort

Encourage patients to test samples in their normal environment. Proper fit and comfort are key to preventing leaks and maintaining skin health.

5. Transition to Ongoing Supply

Once the right product is identified, HCD coordinates delivery and reorders, ensuring patients have consistent access without interruption.

The sampling program does more than help patients find the right product, it helps streamline the entire process.

• Better adherence to care plans
• Improved patient confidence and dignity
• Reduced back-and-forth for case managers

By getting it right the first time, you can help prevent delays and ensure patients receive the support they need without added stress.

At Home Care Delivered, we understand that behind every order is a person navigating a sensitive and often challenging condition. Our sampling program is just one way we support case managers and their patients by making product selection easier, more personalized, and more effective.

Because when patients have the right fit, they gain more than comfort — they gain confidence.

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Summary

Each health plan requires specific medical documentation and a completed Physician Order Form to cover medically necessary supplies. Accurate and complete documentation is one of the most important factors in ensuring patients receive medical supplies without delays.

Incomplete or missing documentation can result in:

• Processing delays
• Additional follow-up
• Disruptions in care

Based on our collaborative relationships with health plan case managers and our deep understanding of plan requirements, we’ve developed a streamlined approach to working with medical professionals — helping simplify the documentation process and improve efficiency.

We support provider offices by:

• Providing quick reference guides with condition-specific Referral Forms and state-specific Physician Order Forms
• Offering education on commonly missed fields
• Sharing guidance on why certain fields must be completed by the signing physician office
• Providing direct support from HCD team members

Getting documentation right the first time:

• Reduces administrative burden
• Improves processing speed
• Minimizes back-and-forth with physician offices
• Supports better patient outcomes

For additional support, including samples of Referral and Physician Order Forms, please reach out to your Sales Account Executive. We’re here to help simplify the process for you and your members.

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Urological conditions are among the most common health concerns in the United States, affecting millions of individuals each year. These conditions impact the urinary tract — including the kidneys, ureters, bladder, and urethra — and can significantly affect a patient’s quality of life.

As the population continues to age, the demand for urological healthcare is expected to rise. At the same time, the cost of urological care has been increasing by an estimated 5–7% annually, further emphasizing the need for efficient, coordinated care and access to appropriate medical supplies.

Incontinence
Incontinence is the involuntary loss of urine and can range from minor leakage to complete bladder emptying. It is often associated with aging, neurological conditions, or underlying health issues.

Urinary Retention
Urinary retention is the inability to fully empty the bladder. It may result from nerve damage, weakened bladder muscles, or physical obstructions such as an enlarged prostate. In some cases, retention can lead to overflow incontinence.

Neurogenic Bladder
Neurogenic bladder occurs when nerve damage affects bladder function. Patients may experience urinary retention, leakage, or frequent infections. This condition often requires intermittent catheterization or other long-term supply support.

These conditions can lead to:

• Increased risk of infection
• Skin breakdown and irritation
• Reduced independence
• Lower quality of life

Early identification and proper management are essential to improving outcomes.

Many urological conditions require ongoing access to supplies such as:

• Intermittent catheters
• Indwelling (Foley) catheters
• External/condom catheters
• Incontinence products

Ensuring patients receive the correct product type, size, and quantity is critical to helping your patient manage their condition well.

Effective support requires coordination between:

• Medical Providers
• Health plans
• Patients
• Our HCD Team

This alignment helps:

• Meet coverage requirements
• Select the right product, right size
• Reduce order delays
• Ensure patient access and continuity of care

Understanding urological conditions allows care teams to better support patients with the right products and resources. With the right support and education, patients can manage their condition more effectively and maintain a higher quality of life.

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Summary

Patients currently using Dexcom G6 continuous glucose monitoring systems will begin transitioning to the newer Dexcom G7.

What’s Changing with G7

• Sensor and transmitter combined
• New receiver required
• Updated placement options

What Remains the Same

• 10-day wear time
• Compatibility with insulin pumps
• No changes to ordering workflows

Our HCD team works with medical teams to ensure documentation is updated when needed, helping avoid disruptions in patient access.