Home Care Delivered is Transitioning Ostomy Customers to Preferred Brands for Select Ancillary Products

Primary Ostomy Pouching Systems Remain Unchanged — Only Certain Support Products Are Being Transitioned

Dear Valued Customer,

At Home Care Delivered, we are dedicated to providing high-quality medical products that meet your specific needs, along with delivering exceptional customer service. We want to inform you of an upcoming update to your medical supply order and ensure you feel informed and supported during this change.

With your next order, some of your ancillary ostomy items — such as barrier wipes, pastes, and deodorants — may be updated to our preferred brands. Please note, your primary ostomy pouching system will remain the same. While the brand of certain ancillary items may change, you can expect the same reliable performance and quality you’ve come to trust.

This update will happen automatically, and no action is required by you.

Staying Connected with HCD

• If you usually receive a monthly call to confirm your supply order, our customer service team will contact you before your next order ships to review your new product(s) and answer any questions you may have. Look for our call from 804-200-7300—please save this number to connect promptly.

• If you reorder using Text-to-Reorder (TTR) or our Customer Portal, your updated product details will appear automatically when you place your next order. If you have any questions or need assistance, please don’t hesitate to call us at 804-200-7300 or 800-565-5644.

We appreciate the trust you place in Home Care Delivered. Our team is here to support you every step of the way, ensuring you continue to receive the high-quality products and outstanding service you deserve.

Warm Regards,

Your Home Care Delivered Team