Home Care Delivered Transitions Urology Customers to New Preferred Brand Products

Transitioning Non-Formulary Catheter Supplies to New Preferred Formulary

Dear Valued Customer,

At Home Care Delivered, we are dedicated to your health and satisfaction. Our commitment is to provide high-quality medical supplies with exceptional customer support.

We are pleased to share that we partner with industry-leading manufacturers to provide high-quality urological supplies. To ensure you receive the best products to help effectively manage your condition, we will be transitioning your non-formulary catheter products to our formulary products that are preferred by the majority of our customers. This change allows us to provide consistent, high-quality options that meet strict standards for safety and efficacy.

How does this benefit you, and what happens next? 

On your next order, we will transition your current catheter supplies brand to our preferred brand automatically. There is no action needed on your part.

These urology products have been thoroughly vetted by our product team, and we want to assure you that while the brand may be different, the performance and quality of the product will remain consistent with what you’re currently using. They are designed to provide you with the same ease of use to effectively manage your urological needs.

Connecting with HCD

• If you usually receive a monthly call to confirm your supply order, our customer service team will contact you before your next order ships to review your new product(s) and answer any questions you may have. Look for our call from 804-200-7300 — please save this number to connect promptly.

• For those using Text-to-Reorder (TTR) or our Customer Portal, you may continue as usual; your new product details will appear when you reorder, and rest assured that quality will be equal to or better than your previous product. If you have any questions or need assistance, please don’t hesitate to call us at 800-565-5644.

We’re here to ensure you feel confident and well-informed about this change and look forward to providing you with urological products from our leading manufacturing partners and continuing to serve you with exceptional service.

Warm Regards,

Your Home Care Delivered Team