Privacy Policy

Last Updated: This Privacy Policy is effective as of July 30, 2025.

1. Introduction

This Privacy Notice applies to personal data collected through sites operated by Home Care Delivered (“HCD”), including hcd.com, HomeCareDelivered.com (include other sites worth mentioning), referred to as “sites” within this Notice.
We make our Sites available for the purpose of providing useful information to the general public and not for the purpose of providing medical advice or healthcare services. Please consult your physician or health care provider regarding your specific diagnosis, treatment, diet, and health questions. If you are experiencing an urgent medical condition, call 9-1-1.

This Privacy Notice describes how HCD processes the information we collect from you as an on-line user/consumer.
We keep this Privacy Notice posted on HCD.com and any changes will be effective immediately upon the posting of any revised Privacy Notice.

2. Types of Information We May Collect

Our Sites have the ability to collect: (a) personally-identifiable information that you provide us through the sites; and (b) non-personal information.

A. Personally-Identifiable Information: Personally-identifiable information includes any information that may be used to specifically identify or contact you, such as your name, address, email addresses, phone number, etc.. Whether or not you provide this information is your choice; however, in many instances this type of information is required to participate in the particular activity or service, realize a benefit we may offer, or gain access to certain content on our sites.

B. Non-Personal Information: Non-personal information is any information that does not personally identify you. Non-personal information can include certain personally-identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally-identifiable information. We also automatically collect certain non-personal information from you when you access our Sites. This information can include, among other things: your IP address or other unique identifiers that are automatically assigned to your computer, mobile or other device used to access the Website; the type of browser you are using the third party Website from which your visit originated; the operating system you are using the domain name of your Internet service provider the search terms you use on our Website; the specific areas within our Website or Service that you visit; and the time of day and duration of your visits.

3. Additional Information about Collection Methods

Tracking Technologies
We use automated mechanisms (e.g., cookies, pixels, beacons, scripts) with unique identifiers to track user interactions with our sites. We (or partners we work with) may use cookies to, among other things, “remember” you (e.g., when you visit the Website), track user trends, and collect information about how you use our sites or interact with advertising. Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Website.

Targeted Advertising
Some of our partners may use cookies for purposes of understanding your Web usage patterns, controlling the sequence of advertisements you see, making sure you do not see the same advertisement too many times, determining your interests and tailoring advertisements and promotions based on those interests

Your Tracking Technology Choices
You are able to make choices related to online tracking technologies on our sites through our Cookie Banner, located at the bottom of this site. You can access a full list of the cookies on our site by clicking the SETTINGS button on the Cookie Banner located on our site.

We also sometimes use, or partner with publishers or publisher-facing and app developer platforms that use, mobile software development kits (‘SDK”) to collect information, such as mobile identifiers, and information connected to how mobile devices interact with our Website. A mobile SDK is in effect the mobile app version of a pixel tag or beacon. The SDK is computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services to be implemented. We may use this technology, for instance, to analyze or measure certain advertising through mobile applications and browsers based on information associated with your mobile device.

4. Your California Privacy Rights

California Civil Code Section 1798.83 permits Users that are residents of California to request from companies conducting business in California a list of all third parties to which HCD has disclosed certain personally identifiable information as defined under California law for such third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please email HCD at HCDCompliance@HCD.com or contact HCD via the contact information provided below.

Deleting Personal Information About You
Whether or not you provide personally-identifiable information is completely your own choice. You are not obligated to answer any question that is presented to you on or through our Website. You may opt-out from receiving future promotional information from us, as set forth in Section 10 below. Whether or not you opt-out is your choice; however, in many instances this type of information is required to participate in a particular activity, realize a benefit we may offer, or gain access to certain content, services, or offers on our sites.

5. How we Process your Personal Information

The information collected through our sites is generally used to fulfill your requests for our products and services, to respond to your inquiries about our offerings, to personalize your online experience, and in other ways naturally associated with the circumstances in which you provided the information.

We may use your personally-identifiable information or collected non-personal information as follows:
• When required by law or court order;
• To provide you with information or services, or to process transactions that you have requested or agreed to receive, o process your registration with the sites, including verifying your information is active and valid;
• To improve the sites, to customize your experience with the sites, or to serve you specific content that is most relevant to you;
• To contact you regarding your use of the sites and changes to the sites and related policies;
• For inclusion in our data analytics; and
• For purposes disclosed at the time you provide your information or as otherwise set forth in this PrivacyNotice.
• Other Disclosures. Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally-identifiable or non-personal information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our users or the general public.

6. User-Generated Content and Public Forums

Our Website may offer publicly accessible blogs or community forums or other ways to permit you to submit ideas, photographs, user profiles, writings, recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including personally- identifiable information (collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to this User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide in these areas may be read, collected, and use by others who access them. Thus, please think carefully before deciding what information you share, including personally- identifiable information, in connection with your User Content.

7. Information Belonging to Minors

Our websites and services are not intended for children under 18 years of age. We do not knowingly collect the personal information from children under 18 without the explicit consent of a guardian. If you are under age 18, please do not provide any information on our websites.

8. Keeping Your Information Secure

We implement physical, technical and organizational safeguards to protect your personal data under our control, both at rest and in transit, and should these measures fail to prevent a data breach, we will promptly take the necessary remedial measures, and we will provide notices as required by applicable law.

9. Who we Share Personal information With

We work with trusted third parties to deliver, support, and market our services. Some of these providers include:

• IT Service providers
• Marketing service providers
• Payment processors
• Cloud hosting providers
• Product distributors

Contact, Privacy Rights, and Opt-Out Information
You may contact us as at the following contact information if:

(a) you have questions or comments about our Privacy Notice
(b) wish to request corrections to any inaccurate personally-identifiable information you have provided
(c) want to opt-out from receiving future commercial correspondence, including emails, from us or our affiliated companies
(d) wish to withdraw your consent to sharing your personally-identifiable information with others
(e) wish to request deletion of your personally identifiable information
(f) wish to request access to your personally identifiable information

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

How to Contact Us
Attn: Privacy Officer,
Home Care Delivered, Inc.,
11013 W. Broad Street,
4th Floor,
Glen Allen, VA 23060,
or HCDCompliance@HCD.comCompliance Hotline: 866-482-4938

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our Website.