Common Questions About Online Enrollment:
The process for online enrollment is simple. Here’s how it works:
- Go to enroll.hcd.com on your desktop or mobile device.
- Follow the step-by-step instructions.
- At the end, you’ll receive a notification when your enrollment is complete.
That’s it! The entire process only takes about 5-10 minutes.
Yes, it is safe to provide your information. By federal law, we comply with HIPAA’s privacy regulations, which means your data is securely transferred and stored.
Nope. No credit card is required to complete the process or build your supply orders. If your Medicaid plan requires a copayment, we’ll contact you about that before we ship your order.
There are five things you need to sign up:
- Basic contact information – Name, address, & phone number
- Incontinence symptoms – Frequency & leakage.
- Medicaid information – Health plan name & member ID
- Doctor’s contact information – Name & contact for the doctor treating incontinence
- A Doctor’s diagnosis – A doctor must confirm a need for supplies.
If you haven’t seen a doctor yet, you can still complete your enrollment and visit your doctor afterwards (as soon as possible).
Absolutely. Your progress is saved, so you can return and finish it later. Just log back in with the email and password you created during the process.
Absolutely! Your progress is saved, so if you begin online but prefer to give your information to our team directly, you can do so.
Yes. Your progress is saved, so you can return and finish it later. Just log back in with the email and password you created during the process.
Yes, you can sign someone else up as long as you are authorized to do so. Make sure that you use their doctor and insurance information, and not yours.
We ask about specific incontinence symptoms to determine which products are the best for your needs. Some insurance plans also require these details to determine supply coverage.
We need your Medicaid information to verify that your plan covers medical supplies, and to bill your Medicaid for the cost.
Yes. Incontinence supplies are only available for customers with Medicaid. If you have another insurance plan and want to learn about coverage options, call us.
Insurance plans require paperwork from a doctor in order to cover medical supplies. But don’t worry, we work directly with physicians to collect the paperwork needed.
Without a doctor’s diagnosis, insurance will not cover the supplies. Insurance plans only cover products that are medically necessary, which means a doctor has confirmed they are needed to treat a specific condition.
You can reset your password by clicking the “reset password” link on the login page. We’ll send a link to the email associated with the account, and you can reset your password by following the instructions.
If you can’t remember what email you used, or if you don’t have access to that email, call us for assistance.
You can call us any time at 866-788-5181 to get help with online enrollment. We can walk you through the process, answer your questions, and even complete your enrollment by phone.