FAQ – Online Enrollment

Online Enrollment lets you sign up for Medicaid-covered incontinence supplies anytime, anywhere, from any device. The process takes about 10 minutes, and you don’t have to finish it all at once. Your progress is saved, so you can come back and finish it whenever it’s convenient for you.  

Common Questions About Online Enrollment:

How does Online Enrollment work?

The process for online enrollment is simple.  Here’s how it works:

  1. Go to enroll.hcd.com on your desktop or mobile device.
  2. Follow the step-by-step instructions.
  3. At the end, you’ll receive a notification when your enrollment is complete.

That’s it! The entire process only takes about 5-10 minutes.

Is it safe to enter my information?

Yes, it is safe to provide your information. By federal law, we comply with HIPAA’s privacy regulations, which means your data is securely transferred and stored.

Do I need a credit card to sign up?

Nope. No credit card is required to complete the process or build your supply orders. If your Medicaid plan requires a copayment, we’ll contact you about that before we ship your order. 

What do I need to sign up?

There are five things you need to sign up:

  1. Basic contact information – Name, address, & phone number
  2. Incontinence symptoms – Frequency & leakage.
  3. Medicaid information – Health plan name & member ID
  4. Doctor’s contact information – Name & contact for the doctor treating incontinence
  5. A Doctor’s diagnosis – A doctor must confirm a need for supplies.

If you haven’t seen a doctor yet, you can still complete your enrollment and visit your doctor afterwards (as soon as possible).

Can I start enrollment now and finish later?

Absolutely. Your progress is saved, so you can return and finish it later. Just log back in with the email and password you created during the process.  

Can I start my enrollment online but finish over the phone?

Absolutely! Your progress is saved, so if you begin online but prefer to give your information to our team directly, you can do so.

Can I start enrollment now and finish later?

Yes. Your progress is saved, so you can return and finish it later. Just log back in with the email and password you created during the process.  

 

Can I use online enrollment to sign someone else up?

Yes, you can sign someone else up as long as you are authorized to do so. Make sure that you use their doctor and insurance information, and not yours.

Why do you need details about Incontinence?

We ask about specific incontinence symptoms to determine which products are the best for your needs. Some insurance plans also require these details to determine supply coverage.

Why do you need Medicaid information?

We need your Medicaid information to verify that your plan covers medical supplies, and to bill your Medicaid for the cost.   

Do I have to have Medicaid to enroll online?

Yes. Incontinence supplies are only available for customers with Medicaid. If you have another insurance plan and want to learn about coverage options, call us.

Why do you need the doctor’s contact information?

Insurance plans require paperwork from a doctor in order to cover medical supplies. But don’t worry, we work directly with physicians to collect the paperwork needed.

Why do I need a diagnosis?

Without a doctor’s diagnosis, insurance will not cover the supplies. Insurance plans only cover products that are medically necessary, which means a doctor has confirmed they are needed to treat a specific condition.

What happens if my password doesn’t work?

You can reset your password by clicking the “reset password” link on the login page. We’ll send a link to the email associated with the account, and you can reset your password by following the instructions.

If you can’t remember what email you used, or if you don’t have access to that email, call us for assistance.

What happens if I need help while I’m enrolling?

You can call us any time at 866-788-5181 to get help with online enrollment. We can walk you through the process, answer your questions, and even complete your enrollment by phone.  

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