Frequently Asked Questions – Reorder Supplies Help

There are three ways you can reorder supplies:

1. By Phone – Call us at 866-938-3906 from 8 a.m. to 6 p.m. EST Monday through Friday or call our automated ordering system.
2. By Text Message – Text “START” to 98685, and we’ll text you again as soon as you have an order due.
   Standard Message & Data Rates May Apply. Message Frequency varies.
3. Through Your HCD Online Account – Sign into your secure online account 24/7.

The process is very simple. Here’s how it works:

1. About 20 days after your previous order, we’ll notify you that your next order will be available to ship in 10 days.
2. Once notified, you confirm some information for insurance purposes.
3. Once complete, we’ll prepare your next order and notify you when it ships.

Yes, we’ll contact you about 20 days after the ship date of your last order.

Insurance companies require us to verify each month that you still need supplies, and that you are eligible to receive them. This protects against fraud and abuse. 

Please call us ASAP to update your account. A change in insurance or doctor may require new paperwork before we can ship your next order. To avoid delays in service, please let us know about changes as soon as you can.