Frequently Asked Questions about Text-To-Reorder
Instead of calling when your next order is available, we’ll send you a text message with a link to a secure, quick reorder page. Once you receive your Reorder Alert text, the whole process is three easy steps:
- Click the link provided
- Answer a few questions on the secure web page
- Click submit
Just click the link, answer the questions, and hit confirm. That’s it! In less than a minute, you can reorder your supplies.
You’ll receive a text message (instead of a phone call) up to 10 days before the anticipated ship date of your next available order.
We’ll send up to 4 Reorder Alerts per month. We’ll only send you a text message for the following reasons:
- To notify you when your order ships
- To notify you if there’s an issue preventing your order from shipping
- To acknowledge a text you’ve sent us
Easy! Just text “START” to 98685, and we’ll text you again as soon as you have an order due.
Alternatively, the next time you are on the phone with one of our team members, ask about our Reorder Alerts program and we’ll get you set up.
Reply “REMIND” to the text and we’ll send a follow-up text in one week. You can still reorder your supplies before then by using the link in the text, by calling us, or by logging into your account at the login page.
Unfortunately, no. For your security, we need to confirm some information in order to ship the supplies. However, the entire reorder process, including confirming your information, takes less than a minute via text.
Not at this time. For security reasons, we do not ask for personal information over text. But you can click a link in the reorder alert text message to place your order on a secure webpage, and that takes less than a minute!
Yes, you can call one of our team members during business hours. We’re open 8AM to 7PM ET Monday-Thursday, and 8AM to 6PM ET on Friday. And, we’ll still call you if you forget to respond to the text.
You can also reorder online by logging into your HCD account.
If you don’t want to receive text messages at all, just reply “STOP” to any text we’ve sent. We won’t send you any more texts until you ask us to resume.
Easy! Just text “START” to 98685, and we’ll text you again as soon as your next order is due.
Just like any other sent or received text, messaging and data rates may apply, depending on your phone plan.
We will NEVER ask you for ANY personal information over text: not your insurance information, social security number, or even your favorite color.
If we need personal information to complete your order, we will ask you to call us so we can speak on the phone to find a solution. During the call, we will verify we’re speaking with you or an authorized contact for yourself.
If you stopped getting texts, it could be because your phone was disconnected or your phone number has changed. If your number has changed, we just need to make sure we have the new number on file.
If we receive a response to a text that your carrier has disconnected your phone number, we automatically unsubscribe your phone number from our reorder notifications.
There are two easy solutions to try:
- Text “START” to 98685 to enroll your current phone number into Reorder Alerts.
- Call us at (804) 200-7300 and one of our team members will be happy to enroll you into Reorder Alerts. We’re open 8AM to 7PM ET Monday-Thursday, and 8AM to 6PM ET on Friday.