Frequently Asked Questions – HCD Online
Common Questions About HCD Online
DO NOT USE / DO NOT EDIT / IGNORE!
What is the difference between an available order and a future order?
My order is listed as an available order, but I cannot request shipment. How do I request shipment for my order?
Some orders cannot be requested via the online portal due to the complexity of the condition. If you’re unable to request a an order online, simply call us at (866) 428-1951, and we’ll confirm your request for shipment.
I'm running out of supplies, but I don't have any available orders. Can I get more supplies now?
Why can't I increase the quantity of my supplies?
What's the difference between a mailing address and a shipping address?
My order has shipped, but I have not received it. Where is my order?
Tracking information for your order is available at the released orders screen. You can use this to find the status of your order. Orders usually take 2 business days to arrive at your door. If your supplies have not arrived within that time, then contact us at (866) 428-1951 and we’ll be happy to assist you.
I'm seeing a new doctor for my condition. What should I do to ensure I get my supplies on time?
If you’re seeing a new doctor for your condition, then send us a message through the form below or call us at (866) 428-1951 as soon as possible to update your doctor information. We may need new paperwork from your new doctor in order to send you your supplies on time.
My insurance has changed. How do I update my insurance information for my account?
Please send us a message with your new insurance information in the form below, or call us at (866) 428-1951 Mon-Fri, 8am-6pm ET to update your insurance information. We need your most up-to-date insurance information in order to avoid delays in sending you your supplies.
How do I contact Home Care Delivered?
Monday to Friday 8 a.m. to 6 p.m. EST