Frequently Asked Questions – Online Enrollment
Common Questions About Online Enrollment
DO NOT USE / DO NOT EDIT / IGNORE!
How does Online Enrollment work?
The process for online enrollment is simple. Here’s how it works:
- Go to enroll.hcd.com on your desktop or mobile device.
- Follow the step-by-step instructions.
- At the end, you’ll receive a notification when your enrollment is complete.
That’s it! The entire process only takes about 5-10 minutes.
Is it safe to enter my information?
Yes, it is safe to provide your information. By federal law, we comply with HIPAA’s privacy regulations, which means your data is securely transferred and stored.
Do I need a credit card to sign up?
Nope. No credit card is required to complete the process or build your supply orders. If your Medicaid plan requires a copayment, we’ll contact you about that before we ship your order.
What do I need to sign up?
There are five things you need to sign up:
- Basic contact information – Name, address, & phone number
- Incontinence symptoms – Frequency & leakage.
- Medicaid information – Health plan name & member ID.
- Doctor’s contact information – Name & contact for the doctor treating incontinence.
- A Doctor’s diagnosis – A doctor must confirm a need for supplies.
If you haven’t seen a doctor yet, you can still complete your enrollment and visit your doctor afterwards (as soon as possible).
Can I start enrollment now and finish later?
Can I start my enrollment online but finish over the phone?
Can I use online enrollment to sign someone else up?
Why do you need details about Incontinence?
Why do you need Medicaid information?
Do I have to have Medicaid to enroll online?
Why do you need the doctor’s contact information?
Why do I need a diagnosis?
What happens if my password doesn’t work?
You can reset your password by clicking the “reset password” link on the login page. We’ll send a link to the email associated with the account, and you can reset your password by following the instructions.
If you can’t remember what email you used, or if you don’t have access to that email, call us for assistance.