Frequently Asked Questions – Reorder Supplies Help
Common Questions About Reordering Supplies
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How can I reorder supplies?
There are three ways you can reorder supplies:
What is the reordering process?
The process is very simple. Here’s how it works:
- About 20 days after your previous order, we’ll notify you that your next order will be available to ship in 10 days.
- Once notified, you confirm some information for insurance purposes.
- Once complete, we’ll prepare your next order and notify you when it ships.
How long does it take to reorder?
When will my next order ship?
When can I reorder supplies?
Will you notify me when my next order is ready?
Yes, we’ll contact you about 20 days after the ship date of your last order.
Why do I have to answer the same questions each month?
Insurance companies require us to verify each month that you still need supplies, and that you are eligible to receive them. This protects against fraud and abuse.
What do I do if my address, doctor, or insurance has changed?
Please call us ASAP to update your account. A change in insurance or doctor may require new paperwork before we can ship your next order. To avoid delays in service, please let us know about changes as soon as you can.