Home Care Delivered Celebrates 25th Anniversary and 5 Million Orders Shipped
Richmond, VA (August 2021) Home Care Delivered, Inc. (HCD), a leading provider of insurance-covered medical supplies for people with chronic health conditions, celebrated the company’s 25th anniversary on August 15th and the same day marked another major milestone with 5 million orders shipped to customers throughout the United States.
HCD was founded by Gordy Fox on August 15, 1996, with the goal of helping people with incontinence get the products they needed to live with confidence and dignity. As a caregiver to his ailing father, Gordy saw how difficult it could be for caregivers to get their loved one the supplies they needed. Gordy envisioned a company able to provide direct support to patients and caregivers by taking care of the medical paperwork, serving as a liaison between the patient, the doctor’s office, and the insurance company, and shipping supplies directly to the patient’s door. Throughout its long history, the company has earned a reputation for putting customers first, including being the first company to ship products in plain brown boxes to protect patient privacy and providing 5-star customer service and attention to detail that has earned the company a 98% customer satisfaction rate. Over the years, HCD has added products for patients needing supplies for diabetes management, urological conditions, wound care, and ostomy.
To commemorate the company’s silver anniversary, every HCD employee received a personalized gift box conveying the company’s gratitude for each team member’s dedication and compassion for the nearly half a million customers served. In addition, the team came together at a virtual townhall meeting highlighting the company’s 25 years. Remarks from the CEO and COO focused on the company’s success in providing every customer with a world-class experience every time and creating a culture that takes care of both teammates and customers as if they are a member of your family. A video of good wishes from many of the company’s employees rounded out the celebration.
“On this 25-year journey, HCD has touched so many lives and has been able to have a positive impact on our community and on those we serve,” said Founder and CEO, Gordy Fox. “Today our team of 250 HCD teammates works with nearly 500,000 customers, 100,000 physicians, 500 health plans. And just today, on our anniversary, we have shipped our five millionth order. I feel so blessed to wake up every day and work at something that is so meaningful. Like many of our teammates, I have experienced how challenging caregiving can be while helping take care of my grandmother and father for a combined 37 years. As we begin our 26th year, we will remain vigilant and committed to building a culture that provides the best customer experience in our industry.”
HCD’s President and COO, Dan Monahan added, “I’m so thrilled to be president of HCD at this point in the company’s history. I am humbled and honored to work with everyone who helped get us to this point and those who will take us to the next level. The fact that we shipped our five millionth order on our anniversary is outstanding, but we intend to significantly expand on how many people get to enjoy our services, so it won’t take nearly as much time to ship our next five million orders. I’m excited about the next 25 years and bringing HCD’s values and culture to even more people so they get to enjoy everything that HCD has to offer.”
About Home Care Delivered, Inc.:
Home Care Delivered is a leading provider of insurance-covered medical supplies for diabetes testing, incontinence, urology, ostomy, and wound care delivered directly to the patient's home. Founded in 1996 and headquartered in Glen Allen, Virginia, Home Care Delivered is dedicated to providing best-in-class customer support and quality supplies for patients and caregivers nationwide. For more information, please call 800-565-5644 Monday through Friday, 8 AM – 6 PM Eastern Time or visit us online at www.HomeCareDelivered.com.