Who really provides a better medical supply experience – Home Care Delivered or Edgepark? The best way to find out is to listen to the customers.
So that’s what we did. We collected, analyzed, and compared thousands of public Edgepark customer reviews. Here’s what we learned:
The Results: HCD’s Customers Are Happier
The results are clear: the reviews show HCD customers are happier than Edgepark customers. Here’s a look at the feedback (and here is our methodology):
Edgepark Review Highlights:
- 66% of Edgepark’s customer reviews are negative.
- On Yelp, 285 customers (out of 336) rated Edgepark at a 1 star.
- On Google, about half of Edgepark’s 2,580 reviews are just 1 star. Many even mention the desire to provide 0 stars.
There’s a reason why HCD customers are happier than those at Edgepark. We simply care more, and that means providing customers with a better overall experience. From placing orders to receiving product recommendations from our trained staff, HCD customers enjoy more options, better service, faster deliveries and fewer hassles.
Wondering what it might be like to be an Edgepark customer? Keep reading.
It Takes Forever to Speak To Someone
Edgepark’s customer frustrations start with the phone. According to their reviews, merely connecting with a representative can take an extremely long time.
Edgepark customers report consistently long hold times from 20 minutes to 1 hour or more. Over 135 customers on Yelp claim this is a regular problem. But don’t take our word for it. Here is just a sample:
At Home Care Delivered, customers have no trouble reaching our team. In fact, within our 930 reviews, not one customer mentions long hold times. That’s because our experts are easy to contact, and we provide online options that let most customers take care of issues 24/7.
- 24/7 reordering online or by text for incontinence supplies
- Average hold time less than 30 seconds when signing up
- Instant Callbacks in 60 seconds or less
- Proactive, monthly reorder reminders
Edgepark Customer Service Rarely Knows What’s Going On
If customers make it past the long hold times Edgepark customers face, they are greeted with another frustration: service representatives who provide inconsistent or incorrect information about their orders.
Dozens of Edgepark reviews reveal situations where customers are given different explanations for the same problem, on the same day, and even on the same call. Some customers call and speak with 2 different people, and get 2 different sets of information.
In our reviews, customers express gratitude for our consistent and reliable service. They report that deliveries arrive when we say they will, and that our reps are honest, knowledgeable, and capable of resolving issues quickly.
Customer Service at HCD:
- Consistent, accurate order updates
- Helpful support from Registered Nurses and trained product experts
- Insurance specialists that provide the correct coverage information
Edgepark Deliveries Are Often Late
Edgepark customers who place an order often encounter another problem: waiting a long time for products to arrive.
Late deliveries is one of the most common complaints found within Edgepark reviews. Many customers report waiting weeks or even months for their supplies to arrive. Late orders can have negative consequences on the customers who need their products to remain happy and healthy.
At HCD, some of our most common praise is about how reliable our deliveries are. A commonly repeated phrase in our reviews is “deliveries always arrive on time.”
How HCD Delivers On Time:
- We process paperwork efficiently
- We notify customers early about paperwork needs
- We send order reminders to customers to help ensure they don’t run out of supplies
Edgepark Customers Report Getting Surprise Bills
Many Edgepark reviews also mention a big problem: people are sent surprise bills.
Numerous Edgepark customers mention they’ve received unexpected bills or surprise charges to their credit cards. These charges often come with no explanation, and in cases where the charge is incorrect, it often takes forever to resolve. Some customers report they were assured by a representative that the items would be covered by their insurance plan, only later to receive a bill for them.
For some customers, the only way to address billing issues is to call the company and wait on hold. Again, the lack of options forces customers to make a difficult choice: Either wait on hold to order supplies covered by their insurance, or place orders online and risk a charge to their credit card.
Our customers don’t have to make this choice. In fact, we don’t require a credit card to order supplies, no matter how they are placed.
How HCD Prevents Surprise Charges
- We have insurance experts who explain product coverage
- We don’t require a credit card prior to placing an order.
- If there are ever out-of-pocket costs, we do our best to keep you informed on possible expenses
Our Customers Are Simply Happier Than Edgepark’s
The customers have spoken, and the verdict is clear – HCD provides a better customer experience, which leads to more customer satisfaction. HCD customers report better service, more reliable delivery, and fewer hassles. That’s why over 98% of customers recommend us to others. Want to see how we stack up against other suppliers? Learn why we’re the best medical supplier.
Start Your Medical Supply Deliveries
If you’re ready for a truly exceptional medical supply experience, contact us today. In just 10 minutes, we can set up monthly product deliveries covered by your insurance plan.