HCD is Now the Preferred Partner of Virginia Premier

For Urology, Wound Care and Incontinence Supplies

HCD is Now the Preferred Partner Of Virginia Premier

We are pleased to announce that Virginia Premier has chosen Home Care Delivered as the new Preferred Partner for Urological, Wound Care, and Incontinence supplies. This new partnership advances our mutual mission to inspire healthy living.

The Highest Rated Supplier In The Industry

During our more than 23 years in operation, HCD has defined what it means to provide an exceptional customer experience for both healthcare professionals and patients.

In a recent analysis, we collected all publicly available reviews about us and our competitors. We found that out of all customer reviews, HCD’s were 94% positive. Read the full report here.

Customer Comparison Chart

Customer Satisfaction at a Glance

  • 2018 Net Promoter Score (NPS) of 85 (Top 1% in industry)
  • Annual Customer Satisfaction Survey: Above 95% Satisfied
  • Customer Review Score of 9.5 out of 10 (Trustpilot)
  • A+ BBB Rating
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NPS Score

2018 Net Promoter Score

Our Most Recent Customer Reviews

Gordy & Craig

Gordy Fox, Founder and Craig Weber, President & CEO

About Home Care Delivered

Home Care Delivered, Inc. was founded by Gordy Fox in 1996 as a result of his own personal experience with family members aging and living with chronic medical conditions. He found that it wasn’t easy for people in the home health setting to get the information or the supplies they needed to care for themselves or to follow their physician’s treatment plans properly.

Today, our service-first approach means patients and customers get the high-quality medical supplies they need, when they need them, without hassles. Our customer service team follows up with every single customer every month, to ensure their satisfaction with our service and products.

We make getting medical supplies easy. With a variety of ways to order and reorder, including online enrollment for incontinence supplies, text message reminders, and an online servicing site accessible 24/7.

How HCD Makes Your Life Easier

Our best-in-class service, coupled with proprietary technology drives our ability to provide accurate and efficient service. Enjoy a more stress-free experience with:

  • Convenience

    Online referring & ordering

  • Happy Customer & Patients

    Industry-leading customer service

  • Efficiency

    Fast, accurate paperwork powered by proprietary technology

  • Product Support

    Product support from Registered Nurses, including a WOCN

  • Nurses on Staff

    Certified Nurses on staff to review orders

About Our Team of Experts

Our staff is trained in a variety of areas and specialties to provide the support our customers need.

Clinical Team of Registered Nurses

  • Led by Board Certified Wound, Ostomy, Continence Nurse (CWOCN)
  • Reviews new and recurring orders for accuracy
  • Works directly with clinics, customers and customer service agents to ensure treatment plans are followed

Team of Certified Advanced Wound and Urology Specialists

  • An internal certification program for all Wound and Urology specialists includes rigorous training and continuing education by the Clinical Team
  • Provide a single point of contact with Wound Clinics and medical offices, handling orders personally and efficiently
  • Utilizes WoundExpert portal to streamline communication on orders (Currently available in Virginia only)
  • Communicates directly with patients and customers each month
Terri Decker, Director of Clinical Oversight

Terri Decker, RN, CWOCN
Director of Clinical
Excellence and Oversight

Virginia HCD map

Our State, Our Community

With our headquarters in Glen Allen and our largest satellite office in Clarksville, we are actively invested in our home state of Virginia. We’ve previously earned the trust of Virginia DMAS with a sole source contract, and are continually active in our community both professionally and personally.

In addition, we offer nationwide distribution through 21 fulfillment centers across the U.S.—allowing us to deliver to 98% of our customers within 1-2 days.

Since 1996:

Orders shipped

7,726,263

Orders shipped

Customers Served

773,639

Customers served

Healthcare Partners

198,790

Healthcare partners

Recommend Us

98.4%

Recommend us

Virginia Premier Members Can Switch Today

  • Over 20 Years’ Experience
  • Exceptional Customer Service
  • Service First Approach
  • High Quality Medical Supplies
  • Supplies on Time, Every Time
  • Monthly Follow-ups to Support Plan of Care
  • Digital ordering options

How do I switch to Home Care Delivered?

If you would like to switch your provider, HCD will quickly handle the paperwork and set up your monthly orders. You can call us directly at 866-552-8595, Monday through Friday, 8am-6pm EST. You can also enroll your Incontinence Supplies Online.

Virginia Premier Associates

Healthcare professionals love working with us because we make patient care even easier. Patient referrals can be submitted quickly anytime online, and our online account system keeps you connected to their care. You spend less time on paperwork, and your patients get the supplies and service they need to live with confidence and dignity.

 

Ways to Refer

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Online

Refer orders online

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Fax

(888) 565-4411

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Phone

(866) 552-8595

HCD – Caring, Organized, and Responsive

With over 23 years of experience and a 98% customer satisfaction rating, your patients are in good hands with HCD. We’re partners in care—supporting you in providing the best possible plan of care adherence and support for your patients.