Frequently Asked Questions – General FAQs


Common Questions Our Customers Have:


How much will shipping cost?

We provide free home delivery anywhere in the continental United States.

Where do you ship to?

We ship to valid addresses in the continental United States. Our apologies, we cannot ship to P.O. boxes.

How long will it take for my supplies to arrive?

All in-stock orders placed before 4 PM Monday-Friday will ship the same business day and should arrive within 1 to 3 business days. If you need overnight or second day air service, please contact a customer care representative toll-free at 1-866-938-3906.

How do I return something to HCD?

If you need to return merchandise please call toll-free 1-866-938-3906 to receive a Return Authorization Number. All returns must be made within 30 days of purchase. We cannot accept returns on used hygiene products unless the product is unopened or is defective. To ensure acceptance of returned merchandise, boxes should not be marked in any way.

Click here for more information about returns.

Is there a warranty on my purchases?

We inspect and guarantee that all of our products are of the highest quality at the time of shipment. Please immediately contact us or call 1-800-428-1951 if your order arrives damaged. Misuse or misapplication of items is beyond our control and will void any warranty, expressed or implied.

If you have further questions, please contact us or call 1-866-938-3906.

What is the HCD Secure and Easy Process?

We make getting medical supplies with your insurance as fast and simple as possible. Here’s how it works:

  1. We contact the customer before every order.
  2. We collect all required plan-of-care documents.
  3. We deliver in discreet packaging to their door.

How do I refer a patient?

Referring patients is simple! There are three ways to do it:

  1. By referring a patient online here
  2. By phone at 1-800-565-6167
  3. By fax at (888) 565-4411