FAQ – Insurance

Common Questions about Insurance


What insurance plans do you accept?

We accept Medicare, some state Medicaid plans, and some private insurance plans. To see a full list of plans, visit our insurances page.

Do I have to have insurance to get supplies from you?

In most cases, yes. We work with insurance companies to provide supplies, which means that health insurance is required to receive monthly orders.

Why can’t I get the maximum number of products allowed by insurance?

Generally speaking, insurance plans will only cover the number of supplies medically necessary to treat a condition. Anything more than that is not considered medically necessary, and insurance will not cover it. Medical necessity is determined by your doctor or another qualified healthcare professional.

If your products or quantities are not meeting your needs, make sure your doctor knows about it.

Why do I have to visit the doctor before my insurance will cover supplies?

Most insurance plans only cover medical supplies that are considered “medically necessary.” The term “medically necessary” means that the supplies are needed as part of a treatment plan for a specific condition.

Only qualified medical professionals, like a doctor, can determine that supplies are medically necessary to treat a condition. Without documentation from a doctor stating your need for supplies, insurance will not cover them.

NOTE: Even with a doctor’s prescription, not all supplies are covered by every health plan. The best way to learn what your plan covers is to contact your provider or speak with a member of our team.

Does Medicare cover incontinence supplies?

Unfortunately, Medicare does not currently cover incontinence supplies. Medicaid, however, does cover incontinence supplies. If you have Medicaid, you may be eligible to receive monthly product orders at little to no cost.