Teammate Profile: Kristie Daul
Customer Enrollment Rep III
Why Home Care Delivered?To Kristie, being a Customer Enrollment Rep at HCD is personal. Her mother is an HCD customer, and Kristie has been her caregiver since 2014. This experience impacts how she helps others. “I can have more compassion and understanding, because I know what our customers are going through.”
“When I talk to customers, I think of my mom.”
What’s your role like?At HCD, Kristie guides new customers through the enrollment process, and makes sure they get the supplies they need. She works directly with their insurance plan and doctor’s office to process their paperwork. She tracks down medical records, and follows up with caregivers and healthcare professionals who send us customers. “It can be a long and complicated process,” she says, “but I like a challenge.”
“I want customers to feel like they can call me if they have any problems.”
What was your favorite day at HCD?
“One day I spoke to a customer named Catherine,” Kristie shared. “We spoke on the phone, and I helped her to get enrolled for the supplies she needed. She was very friendly.” A few weeks after that call, Kristie arrived at her desk to discovered a long thoughtful voicemail from Catherine. “She thanked me for helping her, and she said I was a blessing,” Kristie shared, “it reminded me why I love my job.”
“I still listen to that voicemail sometimes.”
What do you wish more customers knew?
“We don’t have complete access to customers’ medical files,” Kristie shares, “we don’t have all the information at our fingertips.” HCD only asks for access to what is medically necessary for us to have in order to protect our customers privacy and comply with regulations. That means we don’t collect any more information than we need to get supplies ordered and shipped.
At HCD, we’re on a mission to help people live with confidence and dignity.
Team members like Kristie help us live out that mission every day. Exceptional service is one of the reasons HCD has industry-leading customer satisfaction. We’re thankful that Kristie is a part of our growing team. If you would like to join the HCD family, please see our open positions here.
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