Teammate Profile: Colleen Sullivan
Colleen Sullivan, Director of Distribution
Why is HCD a Special Place To Work?
“I really have a voice here.”
Since making her big leap of faith, Colleen said that joining the HCD family is the best decision she’s ever made. “It’s night and day from my old job, I really have a voice here.” When she started, Colleen received insurance training from Gordy’s mom. She noticed right away how “real” Gordy is, and how much he believed in his mission of making a difference in the lives of his customers.
Real “People Person” Leadership
Change (and Challenge) is the Only Constant
At HCD, Colleen says she is constantly being challenged, and that keeps things interesting. “I love the challenges because I’m constantly growing. I am forced out of my comfort zone a lot and it makes me a better teammate. All the changes are super exciting to me, it’s not a humdrum job at all.”
“I am constantly growing.”
All Work and Some Play
What Customers Should Know
Colleen would love for her customers to know how much work goes into making our customers as satisfied as possible. “We are constantly evolving and seeking ways to make them happier.” She also wants people to know that when HCD automates some parts of the process, customers aren’t losing anything, they are gaining more of our teammates’ time. “The more we find ways to automate our service, the more we can focus on the customers. We are always evolving.” No matter how things change though, Colleen knows one thing is clear: “I know our customers can see how much we really care about them. I’m sure of that.”