Knowing Our Stuff: How We Commit to Being Medical Supply Experts

They say that knowledge is power, and for medical supply companies, the cliché happens to be true. Expertise is what separates the exceptional suppliers from the lesser ones. In order to provide great care, the team members must be experts on the products that patients need. A deep understanding of the purpose of each product, their uses, and the situations in which they are needed is absolutely essential to making sure that patients receive items that will help them the most.

How Home Care Delivered commits to being medical supply experts

Unfortunately, some medical supply companies don’t take this responsibility seriously. They allow their team members to place patient orders with minimal knowledge of what they’re sending out. That is simply not good enough, especially when the health and well-being of someone else is at stake.

At Home Care Delivered, we know how serious the consequences can be if the wrong product goes to a patient. That’s why we’ve committed to making sure that we have the expertise necessary to prevent mistakes from happening. There are two primary ways that we do this: Support from our clinical team and completion of internal training programs.

Clinical Team:

If you want to have expertise, then you need experts, and that’s exactly who we have on our clinical team. The clinical team consists of registered nurses with decades of experience in both home care and hospital environments. They serve as a resource and guide for patients and our team members, answering questions about products and helping to determine which are best for a patient’s situation. They also communicate with healthcare professionals and work with caregivers to provide support for their patients.

In addition, the clinical team also assists with making sure that patient orders are correct and accurate. They review documentation, learn about new products, and generally help keep us current with the latest in medical supply advances. There’s no substitution for this level of firsthand knowledge, and we are proud that it is a permanent aspect of our patient care.

Staff Training & Certification:

A medical supplier’s product expertise shouldn’t stop at feet of a few individuals; it should branch to everyone. Our training programs make sure this happens. We require every team member who works with patients, caregivers, and healthcare providers to learn about each category of products we provide. These training sessions are not a bunch of online modules that can be clicked through half-heartedly. They are actual classes taught in-person by the head of our clinical team (an RN with 30 years of experience in the industry). We teach our team members about the specifics of every product model, how they are used, and the medical conditions that may be causing the need for their use. With this knowledge, we can elevate our patient care well above the industry standard.

True expertise may be a tough challenge to accomplish, but it’s one we feel is important to take on for the good of our patients. We know that the effort is worth it; our customer satisfaction is evidence of that. But beyond that, it’s simply a great feeling to know that the hours of training and consultation we’ve invested have helped match patients with products that are improving their quality of life. And for us, that’s what it’s really all about.

Latest Posts

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Medical Supplies Delivered to Your Door

Accurate Orders |  Fast Delivery | Product Expertise

Group of HCD Products

Disclaimer:
Unless otherwise noted, the recommendations in this document were obtained from the sources indicated. Be advised that information contained herein is intended to serve as a useful reference for informational purposes only. HCD cannot be held responsible for the continued accuracy of or for any errors or omissions in the information. All trademarks and registered trademarks are the property of their respective owners.

Latest Posts

Making Life Easier for Seniors with Diabetes

As we age, life definitely gets more complicated, especially when it comes to health. Remember those young, carefree days when your worst ailment was an occasional tummy ache from too much candy? Those days are long past for most people by the time they get to age 65. In fact, according to the Centers for Disease Control and Prevention (CDC), approximately 85% of older adults have at least one chronic health condition, and 60% have at least two chronic conditions.

Overactive Bladder? Here’s What You Need to Know

When you leave the house, do you leave with the nagging fear that you might have one of those sudden urges to pee? The kind of urge that means you can never be more than a few yards from a restroom and are always worried that you’ll have an accident? If so, you may be among the millions living with a condition known as overactive bladder (OAB).

Read This Before You Eat Your Holiday Dinner

Some people think of Thanksgiving as the best meal of the year. Not only are family and friends gathered together in a spirit of friendship and gratitude, but the food itself is amazing: sweet potato casserole, buttery stuffing, rich gravy, and pies, ah, those pies!

Taking Blood Pressure at Home: A Practical Guide

How’s your blood pressure? If you don’t know the answer to this question, you aren’t alone. It’s common for people to only find out their blood pressure during occasional doctor’s visits. However, blood pressure is one of the most important health metrics we have.

Family Caregivers: Is It Time to Ask for Help?

We see you, Family Caregivers. We know your days are filled to the brim. You manage prescriptions, attend doctor’s appointments, help with meals and hygiene, advocate with the insurance company, and celebrate your loved one’s wins, both big and small. And that’s just an average Tuesday.