How Our Technology Is Solving the Paperwork Problem in Medical Supply

Insurance paperwork has always been a double-edged sword for healthcare providers and medical supply companies to wield. It helps patients use their benefits to afford medical supplies, but makes the process slow and difficult.

And there’s a whole lot of it.

Healthcare providers fill out about 20,000 forms per year, costing an average of spends $20 for each paper document they have to file. Couple this with the 80% error rate, and the problem becomes clear quickly: paperwork can be an expensive obstacle that prevents people from getting the supplies they need.

How the technology we created reduces the amount of paper used

Technology, To the Rescue

Thankfully, we now live in a digital world that reduces the need for physical documents. With the aid of technology, it’s possible to record, store, and send documents in a way that’s far more efficient and cost-effective.

At Home Care Delivered, we’ve created three electronic systems that work together to reduce the burdens paperwork cause, making care for your patient far easier and less stressful.

Online Enrollment

Online Enrollment is a landmark achievement that brings the complicated enrollment process to the digital age. With this new platform, we’ve achieved a first in the medical supply industry: the simplification of medical supply enrollment.

Consumers can now complete the enrollment process 100% online form any device. The platform is faster, easier, and more convenient than traditional phone calls and provides more privacy and security. But most importantly, online enrollment gives customers the power to complete their enrollment on their own time, with more control over their care.


PayerPro is a graphical interface system that stores all of the documentation necessary for a supply shipment to be released. It knows the insurance requirements and documents needed to file claims and won’t allow an order to be released for delivery until these documents have been collected.

The immediate benefit of PayerPro is that it ensures accurate paperwork is requested and recorded for each order. Healthcare providers won’t waste time filling out forms that are not needed, eliminating the human error that often affects patient care..


OrderPro is our paperless system that creates, tracks, and manages all of the patient orders we ship. It integrates with both MediDocPro and PayerPro to confirm that documentation requirements have been met. It also plays an essential role in the timing of deliveries so that customers do not experience periods of time without supplies.

OrderPro allows us to process patient deliveries very efficiently with no paper trail. The built-in safeguards mean there’s very little risk of an incorrect order going to a patient or arriving at an inappropriate time. And because it’s all done electronically, the whole process is very fast.

Collecting Paperwork with MediDocPro©

The primary function of MediDocPro is to track and manage document collection from the time it is requested to the time that a patient’s supplies are shipped. It works by automatically detecting when a document is needed for a patient order, and then it creates that document and automatically sends it to the physician. Once the document is sent, MediDocPro will track its status until the document has returned.

For healthcare providers, this means that all the paperwork your patient needs is sent to you from us. You don’t need to dig up a form or worry about whether or not it’s the correct one. MediDocPro also accommodates healthcare providers and offices who still use physical paper; just fax the form back, and MediDocPro will automatically recognize and document it in the proper place.

Paperwork will always be an important part of good medical care, but it doesn’t have to hinder it. Technology can aid us in providing faster and more efficient care to the people we serve.

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Unless otherwise noted, the recommendations in this document were obtained from the sources indicated. Be advised that information contained herein is intended to serve as a useful reference for informational purposes only. HCD cannot be held responsible for the continued accuracy of or for any errors or omissions in the information. All trademarks and registered trademarks are the property of their respective owners.

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