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Why Compliance is Your Friend in the Medical Supply Industry

Why Compliance is Your Friend in the Medical Supply Industry

The word compliance doesn’t usually bring fun and games to mind. We tend to think of things like “Doing it by the book,” “Just the facts,” and “To the Letter of the Law.” In the medical supply industry, compliance is often associated with the latest news in fraud or privacy breach. We hear about major busts involving large networks and billions of stolen funds, and it gives the impression that compliance is only there to keep the law off your back. It’s an unfortunate perspective, because it misses the two best outcomes that compliance provides: improved customer experience, and greater benefits to providers working on behalf of a customer.

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How We Help Patients Understand Insurance Coverage of Their Medical Supplies

How We Help Patients Understand Insurance Coverage of Their Medical Supplies

Anyone who regularly deals with healthcare insurance understands its complexities; the sheer number of different plans, the constant updates, the strict paperwork requirements for filing claims. It’s often too much for a person to handle alone. Many don’t know where to begin, and there’s no obvious resource to turn to. As a healthcare professional, you may be able to offer some assistance, but your time is already stretched thin enough treating your patients. We understand this hardship, and have a solution for both you and your patients.

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Knowing Our Stuff:  How We Commit to Being Medical Supply Experts

Knowing Our Stuff: How We Commit to Being Medical Supply Experts

They say that knowledge is power, and for medical supply companies, the cliché happens to be true. Expertise is what separates the exceptional suppliers from the lesser ones. In order to provide great care, the team members must be experts on the products that patients need. A deep understanding of the purpose of each product, their uses, and the situations in which they are needed is absolutely essential to making sure that patients receive items that will help them the most.

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Why People Love Us:  Explaining our 98% Customer Satisfaction

Why People Love Us: Explaining our 98% Customer Satisfaction

At Home Care Delivered, we believe that customer satisfaction is the measure of our success. That’s why we distribute a survey each year; we want to make sure we’re living up to our high standards of service. And for 2017, we can proudly say we’ve accomplished a new industry landmark. In the category of their overall experience, our customers reported a 98% satisfaction rate. This is an unprecedented result for a medical supply company. As a whole, the industry struggles with customer happiness, with only 74% of patients reporting satisfaction with their medical supplier.

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