Why We Check Up on Our Patients Each Month

Post Reviewed By Expert

This post was reviewed by our Director of Clinical Excellence and Oversight.

One of the practices that distinguishes us from other medical supply companies is our commitment to making sure patients have what they need. As part of that commitment, we reach out to patients and check in with them on a monthly basis.

Roughly 8-10 days before the delivery date, we contact our customers to update orders and confirm the next delivery. It’s a quick and necessary process that makes a significant impact in our customer’s quality of life.


Why We Do It:

Experience has shown that regular check-ins help eliminate many of the frustrations customers experience with other companies. Too often, people are left waiting for their supplies because of delays, and that shouldn’t ever happen. Delays mean a lapse in care, and that simply is unacceptable. A monthly check-in helps ensure supplies arrive are there when needed.

As part of that commitment, we reach out to patients and check in with them on a monthly basis HCD health

How It Helps:

 When we contact patients, we always make sure to do three things:

  • Learn if their products needs have changed.
  • Document changes in their medical conditions.
  • Record any modifications to their health insurance or shipping information.

Collecting this information early allows us to address anything that could cause a delay. Usually this is the need for additional paperwork, a product update, or new insurance verification. We can take care of it all well before the shipment date. The result is a process that puts products in the hands customers at the time they need them.

Our Success

These customer service calls contribute immensely to the quality of our care. We offer one the fastest shipping speeds in the industry, with most orders arriving 48 hours after they’re placed.

In 2017, over 98% of our customers reported that they are extremely happy with our delivery times. We’re extremely proud of this, and we hope to make it even better. Our goal is to change the medical supply industry by finding new ways help patients have the best experience possible.

To learn more about how we help our customers, visit us our education center. There you can find many examples of how we make good on our promise to put patients first and serve the interests of the people we serve.

Latest Posts

Medical Supplies Delivered to Your Door

Accurate Orders |  Fast Delivery | Product Expertise

Group of HCD Products

Unless otherwise noted, the recommendations in this document were obtained from the sources indicated. Be advised that information contained herein is intended to serve as a useful reference for informational purposes only. HCD cannot be held responsible for the continued accuracy of or for any errors or omissions in the information. All trademarks and registered trademarks are the property of their respective owners.

Latest Posts

How to Find Your Ostomate Community

If you live with an ostomy, or care for someone who does, it’s tempting to think that you’re the only one dealing with the issues associated with being an ostomate. The truth is that as many as 1 in 500 Americans lives with an ostomy and a vibrant community has grown up to provide support for those dealing with the medical issues, work and school concerns, and the emotional roller coaster that can accompany this life-changing procedure.

9 Things to Know About Your Glucometer

If you have been diagnosed with diabetes, you may have checked your blood sugar (glucose) thousands of times. Or, if you are new to the diabetes community, this whole fingerstick thing might still be a little strange. Either way, we think you’ll benefit from this update on best practices for using a traditional glucose meter (glucometer), plus tips for making monitoring as easy and effective as possible. An alternative to the glucometer for those diagnosed with diabetes is a Continuous Glucose Monitor (CGM), a wearable device that tracks your glucose 24/7 mostly without fingersticks. Get answers to common questions about CGMs here.

Everything You Need to Know About Catheter-Associated UTIs

For most of us, the ability to easily go into a bathroom and empty our bladders is one of those basic functions that is easy to take for granted. But when you have a urological condition that makes urinating difficult or impossible, life becomes a little more complicated. Luckily, help is available in the form of a urinary catheter, a tube inserted in the bladder that allows the urine to be diverted into a drainage bag that is regularly emptied.

Living With Blood Thinners

Do you take a blood thinner? Blood thinners are lifesaving drugs that assist our bodies in keeping our blood flowing smoothly. First discovered about 100 years ago, blood thinners, also known as anticoagulants, are used by two to three million Americans. While they do not actually make the blood “thinner” or break up existing blood clots, blood thinners do stop blood clots from growing larger and prevent new ones from developing.